Dutch Speaking Technical Support Advisor -Remote in Greece

Employers from Greece; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive monthly salary

Monthly performance bonus

Fully paid training

Fully paid relocation package ( Flight

Airport transfer and hotel

Health Insurance

Private Health Insurance

2 extra salaries per year

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Dutch-speaking Technical Support Advisor to join its customer service team in the United States. You will handle inquiries via phone, email, and chat, troubleshoot issues, and guide customers on product usage with a focus on accuracy and empathy.

Fluency in Dutch and English is required, with prior tech support or customer service experience preferred. The role offers extensive training, relocation support, and health insurance as part of a

Qualifications

• Fluency in Dutch and English required.
• Previous experience in technical support or customer service desirable.
• Strong technical aptitude with troubleshooting skills.
• Excellent attention to detail and analytical problem-solving abilities.

Responsibilities

• Provide high-quality technical support to Dutch-speaking customers through phone, email, and chat channels.
• Identify, troubleshoot, and resolve technical issues to ensure customer satisfaction.
• Educate customers on product features and best practices for optimal usage.
• Accurately document customer interactions and resolutions in our CRM system.
• Collaborate with product and engineering teams to address and escalate complex issues.
• Follow up with customers to ensure satisfaction with the solutions provided.
• Stay informed on product changes and industry developments to enhance support quality.

Skills

Dutch language

English language

Technical troubleshooting

CRM experience

Remote support tools

Tools

CRM systems

Remote support tools

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is a distinguished recruitment agency dedicated to connecting skilled professionals with leading employers. We are thrilled to offer an opportunity for a Dutch Speaking Technical Support Advisor to join our committed customer service team. This role is perfect for individuals with a solid technical background and a passion for delivering exceptional support to Dutch-speaking clients.

Responsibilities

• Provide high-quality technical support to Dutch-speaking customers through phone, email, and chat channels.
• Identify, troubleshoot, and resolve technical issues to ensure high levels of customer satisfaction.
• Educate customers on product features and best practices for optimal usage.
• Accurately document customer interactions and resolutions in our CRM system.
• Collaborate with product and engineering teams to address and escalat complex issues.
• Follow up with customers to ensure complete satisfaction with the solutions provided.
• Stay informed on product changes and industry developments to enhance the quality of support.

Requirements

• Fluency in Dutch and English, both written and spoken.
• Previous experience in technical support or customer service is highly desirable.
• Strong technical aptitude with excellent troubleshooting skills.
• Exceptional attention to detail and analytical problem-solving capabilities.
• Strong verbal and written communication skills with a focus on customer experience.
• Experience with CRM systems and remote support tools is advantageous.
• Ability to work independently and as part of a collaborative team.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...