Dual Hotel Operations Leader — Guest Experience Focus

McKibbon Hospitality; Wilmington (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Pet Insurance

Disability protection

Paid time off

Tuition assistance

401K with match

Hotel employee rates

Job summary

McKibbon Hospitality in Wilmington, NC seeks an Operations Manager to lead day-to-day hotel operations, overseeing front desk, housekeeping, F&B, and maintenance. You will supervise staff, control expenses, and ensure top-notch service while upholding company standards and brand guidelines.

Ideal candidates have hotel experience with major brands, strong communication, and a proven ability to coach teams for superior guest satisfaction. Weekend/evening shifts and policy compliance are expected.

Qualifications

• Experience working in a hotel as a front desk representative (or equivalent).
• Experience with major hotel brands like Marriott, Hilton, or Hyatt (highly desired).
• The ability to work weekends, holidays, and evenings.
• The ability to ensure that hotel policies and brand standards are followed.
• Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.

Responsibilities

• Supervise associates, manage expenses and maintain high service standards across front desk, housekeeping, food & beverage, and maintenance.
• Ensure smooth and efficient delivery of all hotel services to guests.
• Assist in hiring, training and onboarding new employees and ensure adherence to policies and brand standards.
• Schedule, motivate and lead staff to achieve high performance and customer service excellence.
• Monitor and evaluate staff performance, providing feedback and coaching as needed.
• Ensure guest satisfaction by addressing concerns, complaints, and requests promptly.
• Assist in managing the hotel’s operating budget and sales initiatives.

Skills

Front desk experience

Hotel brand experience

Team leadership

Communication skills

PMS systems

Tools

PMS systems

Job description

McKibbon Hospitality in Wilmington, NC seeks an Operations Manager to lead day-to-day hotel operations, overseeing front desk, housekeeping, F&B, and maintenance. You will supervise staff, control expenses, and ensure top-notch service while upholding company standards and brand guidelines.

Ideal candidates have hotel experience with major brands, strong communication, and a proven ability to coach teams for superior guest satisfaction. Weekend/evening shifts and policy compliance are expected.