Front Office Leader: Guest Experience & Team Growth

Prussia PA; Wilmington, Northern (DE, KY); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Hotel discounts

F&B discounts

Job summary

Homewood Suites by Hilton in Wilmington, DE seeks a Front Office Manager to lead the front desk team, ensuring smooth operations and guest-focused service. You will guide staff to deliver exceptional hospitality and maintain standards across the front office.

You’ll supervise day-to-day activities, provide leadership, and coordinate with other departments to ensure guest satisfaction and efficient operation, including night audits and billing coordination.

Qualifications

• 2+ years hotel experience with at least 2 years in a hotel leadership position (Manager+).
• Ability to coach, mentor and build teams.
• Strong customer-service orientation and people skills.

Responsibilities

• Oversee day-to-day front desk operations and ensure adherence to procedures.
• Provide business perspective to enhance guest services and operations.
• Oversee guest registration and check-out processes.

Skills

Front desk leadership

Staff scheduling

Guest services

Team mentoring

Night audit

Job description

Homewood Suites by Hilton in Wilmington, DE seeks a Front Office Manager to lead the front desk team, ensuring smooth operations and guest-focused service. You will guide staff to deliver exceptional hospitality and maintain standards across the front office.

You’ll supervise day-to-day activities, provide leadership, and coordinate with other departments to ensure guest satisfaction and efficient operation, including night audits and billing coordination.