Guest Experience Leader - Front Office (Flexible Schedule)

Winwood Hospitality Group; Raleigh (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Hilton in Raleigh, NC is seeking a Front Office/Operations Manager to oversee daily hotel operations with a strong emphasis on guest satisfaction. The role blends approximately 60% operations and 40% admin to support Front Desk and other departments, ensuring smooth, efficient service and adherence to brand standards.

Responsibilities include staffing, training, financial controls, revenue management support, and ensuring high-quality guest experiences across all touchpoints.

Qualifications

• High School diploma or GED.
• Six to twelve months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and write English and perform mathematical computations such as adding, multiplying.
• Ability to effectively communicate with customers, utilizing tact & diplomacy to solve practical problems.

Responsibilities

• Exceed guest expectations by personal example and coaching Guest Services staff.
• Translate GM and Sales strategy into front desk priorities and steps.
• Create a team culture that fosters continuous improvement, cooperation, loyalty and stability.
• Ensure brand standards of operations, safety, and services are maintained.
• Schedule Front Desk, Breakfast, Front Office staff to meet forecast volume and profitability.

Skills

Customer service

Communication

English literacy

Education

High School Diploma or GED

Job description

Hilton in Raleigh, NC is seeking a Front Office/Operations Manager to oversee daily hotel operations with a strong emphasis on guest satisfaction. The role blends approximately 60% operations and 40% admin to support Front Desk and other departments, ensuring smooth, efficient service and adherence to brand standards.

Responsibilities include staffing, training, financial controls, revenue management support, and ensuring high-quality guest experiences across all touchpoints.