DTC Fulfillment Supervisor - 1st/2nd Shift

Mattel; Jonestown (Lebanon County); On-site; USD 64,000 - 90,000; Full time

Job summary

Mattel is seeking a Supervisor, Distribution Center Operations (DTC) to lead fast‑paced, consumer‑centric fulfillment in a direct‑to‑consumer environment. You will supervise teams, optimize daily order flow, and partner with cross‑functional teams to ensure orders are accurate, packaged to brand standards, and delivered on time.

You will manage shift coverage between 1st and 2nd shifts, use WMS and reporting tools to plan resources, and mentor staff to meet evolving eCommerce demands with a

Qualifications

• 3–5 years of leadership experience in a DTC, eCommerce environment.
• Experience with WMS.
• Experience in high‑volume, fast‑paced fulfillment operations preferred.
• Bilingual English/Spanish preferred.

Responsibilities

• Supervise, coach, and develop team leads and associates in DTC fulfillment.
• Coordinate daily workflow to ensure timely, accurate orders.
• Leverage WMS and reporting tools to plan staffing and priorities.
• Ensure orders are fulfilled to brand standards and shipped on time.
• Drive key DTC metrics like cycle time and accuracy.
• Lead training initiatives and promote accountability and continuous improvement.
• Collaborate cross-functionally to resolve issues and support peak planning.

Skills

Leadership

WMS

Multi-tasking

Data analysis

Communication

Tools

WMS system

Order management

Job description

Mattel is seeking a Supervisor, Distribution Center Operations (DTC) to lead fast‑paced, consumer‑centric fulfillment in a direct‑to‑consumer environment. You will supervise teams, optimize daily order flow, and partner with cross‑functional teams to ensure orders are accurate, packaged to brand standards, and delivered on time.

You will manage shift coverage between 1st and 2nd shifts, use WMS and reporting tools to plan resources, and mentor staff to meet evolving eCommerce demands with a