DTC Fulfillment Supervisor (1st/2nd Shift)

Mattel; Jonestown (MS); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Mattel is seeking a Supervisor for Distribution Center Operations (DTC) in a fast‑paced, customer‑centric eCommerce environment. The role focuses on coordinating and supervising teams to deliver efficient DTC order fulfillment, prioritizing speed, accuracy, and service quality.

You will leverage WMS and order management systems to plan staffing, monitor flow, and adjust priorities in real time, ensuring orders are fulfilled accurately and shipped on schedule.

Qualifications

• 3–5 years of leadership in a DTC/eCommerce environment.
• Experience using WMS and order management systems.
• Experience in high‑volume, fast‑paced fulfillment operations.

Responsabilités

• Supervise, coach, and develop team leads and associates supporting DTC order fulfillment operations.
• Coordinate and manage daily workflow to ensure timely processing of consumer orders, prioritizing speed, accuracy, and customer satisfaction.
• Leverage WMS, order management systems, and reporting tools to plan staffing, monitor order flow, and adjust priorities in real time based on demand.
• Ensure all customer orders are fulfilled accurately, packaged to brand standards, and shipped within service level expectations.
• Monitor and drive performance against key DTC metrics such as order cycle time, fulfillment accuracy, units per hour, and on‑time shipment.
• Lead training and development initiatives to ensure teams are equipped to meet evolving eCommerce demands and deliver high‑quality customer experience.
• Promote a culture of accountability, continuous improvement, and customer‑first thinking across the operation.
• Ensure compliance with Mattel policies, procedures, and safety standards while maintaining a positive and inclusive work environment.
• Partner with P&C leadership to address employee relations, engagement, and performance management.
• Collaborate cross‑functionally with other teams to resolve order issues and improve the end‑to‑end consumer experience.
• Support peak planning and seasonal volume surges to ensure operational readiness.
• Lead or participate in special projects focused on process improvement, scalability, and DTC growth initiatives.

Connaissances

Leadership

WMS experience

High-volume fulfillment

Bilingual English/Spanish

Data interpretation

Communication skills

Description du poste

Mattel is seeking a Supervisor for Distribution Center Operations (DTC) in a fast‑paced, customer‑centric eCommerce environment. The role focuses on coordinating and supervising teams to deliver efficient DTC order fulfillment, prioritizing speed, accuracy, and service quality.

You will leverage WMS and order management systems to plan staffing, monitor flow, and adjust priorities in real time, ensuring orders are fulfilled accurately and shipped on schedule.