DTC Training Supervisor: Elevate Warehouse Ops

Mattel, Inc.; Jonestown (Lebanon County); On-site; USD 65,000 - 90,000; Full time

Job summary

Mattel, Inc. is seeking a Training Supervisor – DTC Operations to lead the training function in a fast-paced e-commerce distribution center.

You will coordinate, direct, and supervise training for Direct-to-Consumer operations, ensuring staff productivity, quality, accuracy, and safety. You will partner with Operations leadership to identify training needs, manage onboarding, cross-training, and ongoing development while using WMS and AS/400 tools.

Qualifications

• Five or more years of leadership experience in a warehouse, distribution, fulfillment, or e-commerce environment.
• Experience leading employee training, onboarding, coaching, and development programs preferred.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Experience utilizing Warehouse Management Systems (WMS); AS/400 experience preferred.
• Strong written and verbal communication skills with ability to present information and facilitate group training.

Responsibilities

• Coaches warehouse trainers, leads, and DTC associates; coordinates training schedules and onboarding activities.
• Partners with Operations leadership to identify training needs and ensure staffing readiness.
• Facilitates new hire orientation, equipment certification, process training, and ongoing development.
• Monitors performance and provides coaching to improve productivity, quality, and accuracy.
• Maintains training records and ensures compliance with SOPs, quality, and safety requirements.

Skills

Leadership

Training programs

Communication

Analytical skills

Bilingual English/Spanish

Education

Equivalent combination of education and relevant experience

Tools

WMS (Warehouse Management System)

AS/400

Microsoft Office (Excel/Word/Outlook)

Job description

Mattel, Inc. is seeking a Training Supervisor – DTC Operations to lead the training function in a fast-paced e-commerce distribution center.

You will coordinate, direct, and supervise training for Direct-to-Consumer operations, ensuring staff productivity, quality, accuracy, and safety. You will partner with Operations leadership to identify training needs, manage onboarding, cross-training, and ongoing development while using WMS and AS/400 tools.