DTC Supervisor Distrib Center Ops

Mattel; United States; On-site; USD 60,000 - 75,000; Full time

Job summary

Mattel is seeking a Supervisor of Distribution Center Operations to lead fast-paced, customer-centric ecommerce fulfillment teams.

You will supervise teams, coordinate daily workflow, leverage WMS and OMS, and monitor key DTC metrics to ensure orders are processed accurately and shipped on time.

This role emphasizes coaching, training, and continuous improvement to sustain speed, accuracy, and service quality in a high-volume environment.

Qualifications

• Supervise, coach, and develop team leads and associates supporting DTC order fulfillment.
• Coordinate and manage daily workflow to ensure timely processing of consumer orders.
• Leverage WMS, order management systems, and reporting tools to plan staffing and monitor order flow.
• Ensure orders are fulfilled accurately, packaged to brand standards, and shipped on time.
• Monitor DTC metrics such as order cycle time, fulfillment accuracy, units per hour, and on-time shipment.
• Lead training and development initiatives to meet evolving eCommerce demands.

Responsibilities

• Supervise, coach, and develop team leads and associates supporting DTC order fulfillment.
• Coordinate and manage daily workflow to ensure timely processing of consumer orders.
• Leverage WMS, order management systems, and reporting tools to plan staffing and monitor order flow.
• Ensure orders are fulfilled accurately, packaged to brand standards, and shipped on time.
• Monitor DTC metrics such as order cycle time, fulfillment accuracy, units per hour, and on-time shipment.
• Lead training and development initiatives to meet evolving eCommerce demands.

Skills

Team leadership

Coaching

Staff development

Workflow optimization

Tools

WMS

Order management systems

Reporting tools

Job description

Company Description

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

Our commitment to quality and safety is paramount to what we do and is built into every product we design and manufacture. And we do this with unwavering integrity, unbridled passion, and laser-like focus to earn grown‑ups’ trust and put smiles on kids’ faces around the world. Our mission is to be an industry leader in producing the most trusted, safe, durable, and highest quality toys in the most regulatory compliant, environmentally, and socially responsible way.

Job Description

The Supervisor, Distribution Center Operations (DTC) operates in a fast-paced, customer-centric eCommerce environment and is responsible for coordinating, directing, and supervising teams to deliver an exceptional direct-to-consumer experience. This role focuses on order fulfillment, speed to customer, accuracy, and service quality, ensuring all consumer orders are processed efficiently and on time.

To perform this job successfully, an individual must:

• - Supervise, coach, and develop team leads and associates supporting DTC order fulfillment operations.
• - Coordinate and manage daily workflow to ensure timely processing of consumer orders, prioritizing speed, accuracy, and customer satisfaction.
• - Leverage WMS, order management systems, and reporting tools to plan staffing, monitor order flow, and adjust priorities in real time based on demand.
• - Ensure all customer orders are fulfilled accurately, packaged to brand standards, and shipped within service level expectations.
• - Monitor and drive performance against key DTC metrics such as order cycle time, fulfillment accuracy, units per hour, and on‑time shipment.
• - Lead training and development initiatives to ensure teams are equipped to meet evolving eCommerce demands and deliver high‑