DTC Fulfillment Supervisor — 1st/2nd Shift Center Ops

Mattel; Jonestown (MS); On-site; USD 60,000 - 90,000; Full time

Job summary

Mattel is seeking a Supervisor, Distribution Center Operations (DTC) to lead a fast-paced, customer-centric eCommerce fulfillment team. You will supervise team leads and associates, plan staffing with real-time demand, and ensure orders are processed accurately and shipped on time.

You will collaborate across functions, drive process improvements, and support peak volume surges while maintaining brand standards and a positive work environment.

Qualifications

• 3–5 years of leadership experience in a DTC, eCommerce environment.
• Experience with WMS and high-volume fulfillment operations.
• Strong communication and data-driven decision making.

Responsibilities

• Supervise and develop team leads and associates in DTC order fulfillment.
• Coordinate daily workflow to ensure timely processing of orders with speed and accuracy.
• Use reporting tools to plan staffing and monitor order flow in real time.
• Ensure orders are fulfilled to brand standards and shipped on time.
• Drive DTC metrics: cycle time, accuracy, units per hour, on-time shipment.
• Lead training and process improvements for scalability.

Skills

Leadership

WMS

Prioritization

Data analysis

Communication

Tools

WMS

Job description

Mattel is seeking a Supervisor, Distribution Center Operations (DTC) to lead a fast-paced, customer-centric eCommerce fulfillment team. You will supervise team leads and associates, plan staffing with real-time demand, and ensure orders are processed accurately and shipped on time.

You will collaborate across functions, drive process improvements, and support peak volume surges while maintaining brand standards and a positive work environment.