DTC Supervisor Distrib Center Ops (Flex shift)

Mattel, Inc.; Jonestown (Lebanon County); On-site; USD 50,000 - 75,000; Full time

Job summary

Mattel, Inc. is hiring a Supervisor for Distribution Center Operations in Jonestown, PA. This role involves leading teams in a fast-paced eCommerce environment focused on customer satisfaction and accurate order fulfillment.

Ideal candidates should possess 3-5 years of leadership experience, particularly in high-volume fulfillment settings. Proficiency in WMS and strong communication skills are essential. The position may require flexibility between shifts and offers opportunities for career growth.

Qualifications

• 3–5 years of leadership experience in a DTC, eCommerce environment.
• Experience in high-volume, fast-paced fulfillment operations preferred.
• Ability to interpret data, analyze trends, and make operational decisions.

Responsibilities

• Supervise, coach, and develop team leads and associates supporting DTC order fulfillment.
• Coordinate and manage daily workflow to ensure timely processing of consumer orders.
• Ensure all customer orders are fulfilled accurately, packaged to brand standards, and shipped.

Skills

Leadership experience in DTC/eCommerce

Experience with WMS

Bilingual (English/Spanish)

Strong communication skills

Proficiency with Microsoft Office

Tools

Order management systems

Reporting tools

Job description

Job Overview

Supervisor, Distribution Center Operations (DTC) operates in a fast-paced, customer-centric eCommerce environment and is responsible for coordinating, directing, and supervising teams to deliver an exceptional direct-to-consumer experience. This role focuses on order fulfillment, speed to customer, accuracy, and service quality, ensuring all consumer orders are processed efficiently and on time.

Key Responsibilities and Qualifications

• Supervise, coach, and develop team leads and associates supporting DTC order fulfillment operations.
• Coordinate and manage daily workflow to ensure timely processing of consumer orders, prioritizing speed, accuracy, and customer satisfaction.
• Leverage WMS, order management systems, and reporting tools to plan staffing, monitor order flow, and adjust priorities in real time based on demand.
• Ensure all customer orders are fulfilled accurately, packaged to brand standards, and shipped within service level expectations.
• Monitor and drive performance against key DTC metrics such as order cycle time, fulfillment accuracy, units per hour, and on-time shipment.
• Lead training and development initiatives to ensure teams are equipped to meet evolving eCommerce demands and deliver high-quality customer experience.
• Promote a culture of accountability, continuous improvement, and customer-first thinking across the operation.
• Ensure compliance with Mattel policies, procedures, and safety standards while maintaining a positive and inclusive work environment.
• Partner with P&C and leadership to address employee relations, engagement, and performance management.
• Collaborate cross-functionally with other teams to resolve order issues and improve the end-to-end consumer experience.
• Support peak planning and seasonal volume surges to ensure operational readiness.
• Lead or participate in special projects focused on process improvement, scalability, and DTC growth initiatives.
• Must have flexibility to work between 1st and 2nd shift.
• 3–5 years of leadership experience in a DTC, eCommerce environment.
• Experience with WMS.
• Experience in high-volume, fast-paced fulfillment operations preferred.
• Bilingual (English/Spanish) preferred.
• Strong ability to manage multiple priorities in a time-sensitive, customer-driven environment.
• Proven ability to collaborate across teams and functions.
• Strong communication skills (written and verbal).
• Ability to interpret data, analyze trends, and make operational decisions.
• Proficiency in reporting, metrics tracking, and performance management.
• Solid problem-solving and decision-making skills.
• Strong organizational and time management abilities.
• Proficiency with Microsoft Office; Order management systems a plus.

EEO Statement

Mattel is an affirmative action/equal opportunity employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, military spouses, individuals with disabilities, and those of all sexual orientations and gender identities. Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.