Drone Field Support Specialist

Skydio; United States; Hybrid; USD 100,000 - 125,000; Full time

Job summary

Skydio is seeking a Products Ambassador in the New York area to provide onsite and remote technical and logistics support for UAS systems and cloud services. You will liaison with product, support, and engineering teams, performing diagnostics, troubleshooting, and deployment optimization to keep customers flying.

You will travel regionally up to 30-50%, work across customer sites, and contribute to field processes and training, aligning with product roadmaps and support best practices.

Qualifications

• At least 3 years of civilian, law enforcement or military UAS operations and flight experience.
• Experience in military, law enforcement or civilian operational, technical, or customer-facing success or field support roles.
• Ability and willingness to occasionally work flexible hours including after-hours and weekend support on rotation.
• Assertive self-starter with interpersonal and written communication skills.
• Proficient in onsite real time technical troubleshooting and escalation workflows.
• Desire to learn new skills and grow with Skydio in evolving UAS operations.
• Experience with CRMs (Salesforce) and Jira is a plus.
• Excellent knowledge and experience supporting/troubleshooting IoT or enterprise apps with streaming networks and APIs (WebRTC/REST).
• Demonstrated expertise in troubleshooting networked devices streaming content over WiFi mesh and cellular networks.
• Experience solving complex problems related to military and/or civilian networks, APIs, and 3rd party integrations.
• Ability to multi-task and manage multiple projects to resolution.

Responsibilities

• Act as the product specialist liaison between Skydio and customers by proactively responding to advanced technical support questions.
• Be a technical product knowledge resource to training and content teams, helping improve customer self-help.
• Collaborate with Product and Cloud Operations to become an expert on Skydio products and roadmaps.
• Develop field support processes to accelerate escalation and debugging workflows.
• Reduce escalations by developing effective triage and resolution techniques.
• Provide on-site training to customers on maintenance and operation of UAS and docks.
• Work with internal teams to build support processes that enhance customer experience.
• Troubleshoot UAS C2 and Cloud networking issues using knowledge of Internet protocols and radios.

Skills

UAS operations experience

Technical troubleshooting

On-site support

CRM systems (Salesforce)

Jira

Networking expertise

WebRTC streaming

FAA Part 107 familiarity

Tools

Salesforce

Jira

Job description

Skydio is seeking a Products Ambassador in the New York area to provide onsite and remote technical and logistics support for UAS systems and cloud services. You will liaison with product, support, and engineering teams, performing diagnostics, troubleshooting, and deployment optimization to keep customers flying.

You will travel regionally up to 30-50%, work across customer sites, and contribute to field processes and training, aligning with product roadmaps and support best practices.