Enterprise Drone Support Engineer for Commercial UAS

Speedrun Talent Network; Northern (KY); Hybrid; USD 60,000 - 100,000; Full time

Job summary

Skydio is seeking a technical product support professional to help commercial customers maximize their autonomous UAS investments. You will troubleshoot software, hardware, and cloud issues, guiding pilots and operators toward best practices and ensuring effective use of product features.

Working hours include midweek mornings and Saturdays with travel up to 10% to regional sites; the role emphasizes data capture for product and service improvements.

Qualifications

• Demonstrated ability to troubleshoot complex drone, cloud, and IoT issues.
• Experience with multi-channel customer support (phone, chat, email).
• Strong written and verbal communication skills with attention to detail.

Responsibilities

• Deliver premier technical support to drive customer satisfaction.
• Know Skydio drone, controller, and cloud products inside and out.
• Be the Voice of Customer to enable product improvements.

Skills

Technical troubleshooting

CRM experience

Multi-channel support

Clear written communication

Problem solving

Tools

Zendesk

Salesforce Service Cloud

Job description

Skydio is seeking a technical product support professional to help commercial customers maximize their autonomous UAS investments. You will troubleshoot software, hardware, and cloud issues, guiding pilots and operators toward best practices and ensuring effective use of product features.

Working hours include midweek mornings and Saturdays with travel up to 10% to regional sites; the role emphasizes data capture for product and service improvements.