Commercial Drone Support Engineer

Telemetry Today LLC; United States; Hybrid; USD 60,000 - 100,000; Full time

Benefits offered by this job

Stock options

Health insurance

Paid vacation

Sick leave

Holiday pay

401K

Job summary

Skydio, the leading US drone company, is seeking a technical product support professional to assist commercial customers in understanding product features, troubleshooting drone, cloud, and controller issues, and sharing best practices for safe operation.

This role requires 5–7 years in drone-related technical support, the ability to work a flexible schedule, and strong written and verbal communication. Expect collaboration across teams and opportunities to grow into an SME with time.

Qualifications

• 5-7 years of Technical Support experience with drones/UAV/UAS.
• Must have previous customer support experience in utilities, transportation/infrastructure, or public safety organizations.
• Willing to work a flexible schedule within a 10 to 7 hours of operations.
• Collaborate effectively with team members to resolve complex technical issues, actively share knowledge and expertise, and contribute to a supportive team environment.

Responsibilities

• Deliver premier technical support to drive customer satisfaction and brand evangelism.
• Know Skydio drone, controller, and cloud products inside and out, and proactively seek clarity on areas of ambiguity negatively impacting our customers.
• Be the Voice of Customer frontline to other Skydio teams that enable continuous product improvement based on customer needs.
• Use clear and empathetic written and verbal communication to quickly resolve issues that limit UAS fleet utilization and thereby drive high-brand affinity over time.
• Over time, become a Subject Matter Expert (SME) in one or more aspects of the Skydio UAS platform and share your knowledge freely with other team members to create high-trust team relationships.
• Engage in regular pre-released product dogfooding and give feedback that helps deliver the highest quality product experience possible.
• Proactively participate in building support processes that improve and enhance the customer experience.
• Own your work and contribute to operational excellence and low-effort customer support experiences.

Skills

Drones/UAS tech support

Customer support

Verbal & written communication

Troubleshooting

Tools

Zendesk

Salesforce Service Cloud

Job description

Skydio, the leading US drone company, is seeking a technical product support professional to assist commercial customers in understanding product features, troubleshooting drone, cloud, and controller issues, and sharing best practices for safe operation.

This role requires 5–7 years in drone-related technical support, the ability to work a flexible schedule, and strong written and verbal communication. Expect collaboration across teams and opportunities to grow into an SME with time.