Driver Operations Supervisor — Account Lead

U.S. Xpress, Inc.; Henderson (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Vacation, Sick, & Personal time

Paid Holidays

Tuition Reimbursement

On-site work out facility

Paid Parental Leave

Job summary

U.S. Xpress, Inc. in Henderson, NC seeks a Supervisory Operations Leader to oversee driver performance for assigned accounts, address customer service issues, and ensure on-time shipments while sustaining safety standards.

You will coach drivers, manage loads, coordinate with Safety and other departments, and use AS400 and XPM systems to maximize productivity and profitability. The ideal candidate has 3+ years in operations, knowledge of DOT regulations, strong communication skills, and a high

Qualifications

• 3+ years Operations experience including Customer Service, Fleet Management, or Load Planning preferred.
• Transportation, logistics, and/or supervisory a plus.
• Comprehensive knowledge of DOT regulations impacting daily operations preferred.

Responsibilities

• Supervises driver performance to balance business and driver needs.
• Promotes safety metrics and KPIs around service pickup %, deadhead %, assignments per week, and any other metric essential for the organization’s objectives.
• Utilizes High Performance Coaching to proactively coach drivers on performance or behavior expectations.
• Ensures the highest level of service for U.S. Xpress customers by effectively managing expectations and commitments through strong relationships and proactive communication.
• Maximizes company profitability and revenue through appropriate equipment utilization.
• Ensures win/win scenarios that result in both high driver and customer satisfaction and loyalty.
• Utilizes effective communication to handle sensitive issues, difficult conversations, and/or driver disputes.
• Effectively plan driver loads based on availability (PTA) and ensure drivers and equipment are performing as necessary to provide on-time service.
• Coordinates with drivers on physicals and random drug screens as well as CDL renewal deadlines based on Safety Department tracking and correspondence.
• Utilizes systems such as AS400 and XPM for various tasks to ensure maximum departmental productivity.
• Collaborates with other operational and support departments on various tasks.
• Yard duties as assigned.
• Proactively work to assist others in achieving the organization’s objectives.
• Collaborate with all levels of the organization to harness the collective intelligence of the workforce.
• Build credibility and trust among managed employees by providing prompt and constructive feedback or positive reinforcement.

Skills

DOT regulations

Communication

Problem solving

Change management

Education

High school diploma or equivalent

Tools

AS400

XPM

Job description

U.S. Xpress, Inc. in Henderson, NC seeks a Supervisory Operations Leader to oversee driver performance for assigned accounts, address customer service issues, and ensure on-time shipments while sustaining safety standards.

You will coach drivers, manage loads, coordinate with Safety and other departments, and use AS400 and XPM systems to maximize productivity and profitability. The ideal candidate has 3+ years in operations, knowledge of DOT regulations, strong communication skills, and a high