Account Operations Supervisor II

Xpresstechfreight; Salem (VA); On-site; USD 48,800 - 58,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k with Employer Matching

Paid Time Off

Paid Holidays

Short Term Incentive Program

Employee Assistance Program

Job summary

U.S. Xpress Roanoke VA is seeking a Supervisor, II Account to lead driver teams for assigned accounts and ensure high-level customer service and on-time shipments.

The role emphasizes coaching, safety performance, and proactive communication within a dynamic logistics environment. Remote work is not available; standard office operations apply, with a strong focus on efficiency and accountability.

Qualifications

• High school diploma or equivalent required.
• DOT regulations knowledge preferred.
• Experience in operations and supervision is valued.

Responsibilities

• Supervise and develop drivers for assigned accounts.
• Address customer service issues and ensure on-time shipments.
• Coach drivers to meet safety and performance metrics.
• Promote safety metrics and balance driver and business needs.
• Plan loads, coordinate physicals and CDL renewal deadlines.
• Utilize AS400 and XPM for daily tasks and productivity.

Skills

DOT regulations knowledge

Effective communication

Problem solving

Team supervision

Change management

Education

High school diploma or equivalent

Tools

AS400

XPM

Job description

U.S. Xpress Roanoke VA is seeking a Supervisor, II Account to lead driver teams for assigned accounts and ensure high-level customer service and on-time shipments.

The role emphasizes coaching, safety performance, and proactive communication within a dynamic logistics environment. Remote work is not available; standard office operations apply, with a strong focus on efficiency and accountability.