Driver Mobility Concierge

Hertz; Brandon (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

Hertz Mobility Specialist position at our Brandon, FL location seeks a brand ambassador to deliver the fastest, easiest rental car experience for Lyft and Uber drivers. You will handle reservations, rentals, vehicle preparation, and program guidance with a focus on outstanding service.

Ideal candidates have strong customer service experience, excellent communication, and the ability to manage multiple tasks in a fast-paced setting. Flexibility for shifts including weekends is a plus.

Qualifications

• Ability to work in a fast-paced environment with a variety of tasks.
• Professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service experience.
• Strong time management and organizational skills.
• Computer literate and detail oriented.
• Must have a valid driver's license with an acceptable driving record.

Responsibilities

• Ensure optimal operational efficacies to provide customers the best rental car experience
• Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers.
• Assist customers with various post rental inquiries that involve the rental and billing process
• Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more.
• Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections.
• Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids.

Skills

Customer service

Communication skills

Time management

Organizational skills

Sales skills

Teamwork

Computer literacy

Driver's license

Job description

Hertz Mobility Specialist position at our Brandon, FL location seeks a brand ambassador to deliver the fastest, easiest rental car experience for Lyft and Uber drivers. You will handle reservations, rentals, vehicle preparation, and program guidance with a focus on outstanding service.

Ideal candidates have strong customer service experience, excellent communication, and the ability to manage multiple tasks in a fast-paced setting. Flexibility for shifts including weekends is a plus.