Mobility Concierge: Fast, Friendly Driver Car Rentals

Hertz; Odessa (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

Hertz Local Edition seeks a Mobility Specialist in Odessa, TX to act as a brand ambassador providing the fastest, easiest rental car experience to Lyft and Uber drivers.

You will handle reservations, rentals, vehicle readiness, and assist with billing questions while promoting the Hertz/Lyft/Uber Rental Car Program. Excellent communication, customer service, and flexibility are essential.

Qualifications

• Previous customer service experience preferred.
• Excellent written and spoken communication.
• Ability to work in a fast-paced environment.

Responsibilities

• Ensure optimal operations to provide customers the best rental car experience.
• Assist with creating reservations, processing rentals, and ensuring vehicles are clean and ready for pickup.
• Address post-rental inquiries involving rental and billing processes.
• Communicate Hertz/Lyft/Uber Rental Car Program details clearly to customers.
• Maximize revenue opportunities by engaging customers after inquiries and addressing objections.
• Ensure vehicles are prepared for customer pickup: inspect for damage, clean interior/exterior, and refuel as needed.
• Support customers with program requirements, billing questions, and extensions.
• Maintain flexible shifts including weekends/holidays; and work outdoors when required.

Skills

Customer service

Communication

Time management

Teamwork

Sales skills

Problem solving

English proficiency

Job description

Hertz Local Edition seeks a Mobility Specialist in Odessa, TX to act as a brand ambassador providing the fastest, easiest rental car experience to Lyft and Uber drivers.

You will handle reservations, rentals, vehicle readiness, and assist with billing questions while promoting the Hertz/Lyft/Uber Rental Car Program. Excellent communication, customer service, and flexibility are essential.