Driver‑Focused Mobility & Rental Specialist

Hertz; Fort Worth (TX); On-site; USD 22,000 - 25,000; Full time

Job summary

Hertz Local Edition is seeking a Mobility Specialist, TNC to facilitate the quickest, easiest, and most valued rental experience for Lyft and/or Uber drivers in Fort Worth, TX. The role includes assisting with reservations, processing rentals and ensuring clean, safe vehicles for customers.

The position emphasizes exceptional customer service, professionalism, and effective communication in a fast-paced setting, with flexibility to work weekends and holidays as needed.

Qualifications

• Must have customer service experience.
• Strong written and verbal communication skills.
• Ability to work in a fast-paced environment.
• Flexible shifts including weekends and holidays.
• Must have a valid driver’s license with acceptable driving record.

Responsibilities

• Assist customers in creating rental car reservations and processing rentals.
• Ensure vehicles are clean and ready for pickup, including checks for damage and refueling if needed.
• Handle post-rental inquiries related to rentals and billing.
• Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program and related procedures.
• Maximize revenue opportunities by offering appropriate services to customers.
• Provide excellent customer service to enhance the rental experience.

Skills

Customer service

Communication

Time management

Documentation

Professionalism

Teamwork

Job description

Hertz Local Edition is seeking a Mobility Specialist, TNC to facilitate the quickest, easiest, and most valued rental experience for Lyft and/or Uber drivers in Fort Worth, TX. The role includes assisting with reservations, processing rentals and ensuring clean, safe vehicles for customers.

The position emphasizes exceptional customer service, professionalism, and effective communication in a fast-paced setting, with flexibility to work weekends and holidays as needed.