Driver Experience & Onboarding Specialist

Werner Enterprises, Inc.; Texas; Vor Ort; USD 52.000 - 68.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Purchase Plan

Paid Time Off

Life Insurance

Disability Plans

Zusammenfassung

Werner Enterprises is seeking a Driver Onboarding and Relations Specialist to partner with drivers from day one. You will deliver a personalized onboarding, provide a single point of contact, and support drivers through their first 30 days to ensure a smooth transition to the operations team.

You will follow up at 14 and 30 days, resolve issues, and promote a positive culture. This role requires strong communication, empathy, and problem-solving within a transportation context.

Qualifikationen

• Empathy and de-escalation skills to support drivers.
• Strong problem-resolution and quick decision-making ability.
• Clear, respectful communication with drivers and teams.
• Industry knowledge in transportation or fleet management preferred.
• Proficiency with office software and communication tools.

Aufgaben

• Welcome new drivers and promote a positive onboarding culture.
• Serve as primary liaison between drivers and departments to resolve issues.
• Develop action plans with drivers and teams to address concerns.
• Conduct follow-up calls at 14 and 30 days to ensure onboarding success.
• Provide warm handoff to the driver’s Transportation Manager after onboarding.
• Assist in developing new processes and training to improve driver experience.

Kenntnisse

Empathy

Problem Resolution

Communication

Industry Knowledge

Technical Skills

Fleet management experience

Tools

Office database systems

PC operation

Communication tools

Jobbeschreibung

Werner Enterprises is seeking a Driver Onboarding and Relations Specialist to partner with drivers from day one. You will deliver a personalized onboarding, provide a single point of contact, and support drivers through their first 30 days to ensure a smooth transition to the operations team.

You will follow up at 14 and 30 days, resolve issues, and promote a positive culture. This role requires strong communication, empathy, and problem-solving within a transportation context.