Driver Experience & Onboarding Specialist

Werner Enterprises, Inc.; Fontana (CA); Vor Ort; USD 31.000 - 41.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision plans

401(k) plan

Stock purchase plan

Paid time off

Life insurance

Disability plans

Other supplemental coverage

Zusammenfassung

Werner Enterprises, Inc. is seeking a Driver Support Representative in Fontana, CA to serve as the primary liaison for drivers at the terminal.

You will deliver orientation, assign tractors, and maintain driver data while ensuring a positive, organized experience throughout their visit. Responsibilities include educating drivers on equipment, proactively addressing needs, updating materials, and documenting interactions.

Qualifikationen

• CDL preferred.
• High school graduate or equivalent experience.
• Three to five years transportation experience within the trucking industry preferred.
• One to two years of customer service experience preferred.

Aufgaben

• Serve as the primary contact and owner of all drivers as they navigate through the terminal visit.
• Deliver a welcome presentation in Driver Orientation as part of the Werner Welcome Experience; assist with each session to actively provide a visible resource to new drivers.
• Assign drivers to tractors and maintain driver tractor data in iSeries planning grid as well as maintain open trucks at the terminal.
• Educate drivers about the equipment and how to properly operate and maintain this equipment.
• Proactively reach out to drivers to confirm that their expectations are being met, and offer assistance if needed.
• Update all driver material/information as needed.
• Document all interaction with drivers, including issues and resolution, throughout the welcome experience.
• Perform other related duties as assigned by supervisory personnel.
• Timely and regular attendance according to the scheduled shift as determined by supervisory personnel.

Kenntnisse

Communication

PC skills

Decision making

Ausbildung

High school diploma or equivalent

CDL preferred

Tools

iSeries

Excel

Word

Jobbeschreibung

Werner Enterprises, Inc. is seeking a Driver Support Representative in Fontana, CA to serve as the primary liaison for drivers at the terminal.

You will deliver orientation, assign tractors, and maintain driver data while ensuring a positive, organized experience throughout their visit. Responsibilities include educating drivers on equipment, proactively addressing needs, updating materials, and documenting interactions.