Drive-Thru Shift Lead — Inspire Teams & Service

guernseysonic; Jackson (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Guernsey Sonic is seeking an Assistant Manager to lead shift operations, develop team members, and drive outstanding product quality and guest service while controlling costs. You will train, supervise, and schedule staff, manage guest and employee concerns, perform opening/closing duties, and ensure compliance with health and safety laws and company policies.

This role requires strong leadership, excellent communication, and the ability to adapt to flexible hours, including days, nights,

Qualifications

• At least 2 years of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local health and safety laws and regulations.
• Effective verbal and written communication skills.
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.
• General restaurant or retail knowledge.
• Basic computer, math, and reading skills.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead and manage drive-in operations during shift to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle and properly escape guest issues/concerns during shift.
• Handle and properly escape employee issues/concerns.
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service.
• Assist with preparation and maintenance of drive-in records.
• Comply with and enforce all company policies, procedures, and operational standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards.
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Skills

Restaurant management

Leadership

Customer service

Staff scheduling

Problem-solving

Job description

Guernsey Sonic is seeking an Assistant Manager to lead shift operations, develop team members, and drive outstanding product quality and guest service while controlling costs. You will train, supervise, and schedule staff, manage guest and employee concerns, perform opening/closing duties, and ensure compliance with health and safety laws and company policies.

This role requires strong leadership, excellent communication, and the ability to adapt to flexible hours, including days, nights,