Shift Leader: Restaurant & Guest Experience

guernseysonic; Ashland (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

Guernsey Sonic is seeking an Assistant Manager to lead and develop people to deliver outstanding product quality and customer service, while building sales and controlling costs for each shift. You will follow standard operating policies and procedures.

The role covers training and supervising drive-in staff, managing staffing levels, performing opening/closing duties, resolving guest and employee concerns, ensuring compliance with health, safety, and company standards, and maintaining

Qualifications

• Two years of restaurant management experience or one year of retail management experience.
• Experience running a restaurant shift without supervision.
• Knowledge of federal, state, and local health and safety laws and regulations.

Responsibilities

• Train, manage, coach, and lead drive-in employees during shift.
• Lead drive-in operations to provide an optimal guest experience.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle and properly escalate guest issues/concerns during shift.
• Handle and properly escape employee issues/concerns.
• Monitor and manage the drive-in’s food, labor, paper, and inventory during shift to maximize cost-control, operational efficiency, quality standards, and customer service.
• Assist with preparation and maintenance of drive-in records.
• Comply with and enforce all company policies, procedures, and operational standards.
• Ensure compliance with all applicable federal, state, and local laws.
• Perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) as necessary during shift to meet operational standards.
• Perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Regular attendance

Skills

Leadership

People management

Communication

Problem solving

Time management

Job description

Guernsey Sonic is seeking an Assistant Manager to lead and develop people to deliver outstanding product quality and customer service, while building sales and controlling costs for each shift. You will follow standard operating policies and procedures.

The role covers training and supervising drive-in staff, managing staffing levels, performing opening/closing duties, resolving guest and employee concerns, ensuring compliance with health, safety, and company standards, and maintaining