Shift Manager: Guest Experience & Ops Leader

guernseysonic; Sikeston (MO); On-site; USD 42,000 - 55,000; Full time

Job summary

Guernsey Sonic is seeking an Assistant Manager to lead drive-in operations, train and supervise staff, and deliver exceptional product quality and customer service. You will drive sales while controlling costs and ensuring adherence to SOPs during each shift.

Responsibilities include staffing, opening/closing duties, resolving guest and employee concerns, maintaining records, and strict compliance with laws and company policies.

Qualifications

• At least 2 years of restaurant management experience or 1 year of retail management experience preferred.
• Experience running a restaurant shift without supervision.
• Strong communication and leadership skills; ability to manage staff and operations.

Responsibilities

• Train, manage, direct, coach, lead, and assign drive-in employees during shift.
• Lead drive-in operations to provide an optimal guest experience during shift.
• Manage staffing levels during shift.
• Perform opening and/or closing duties.
• Handle guest issues/concerns during shift.
• Handle employee issues/concerns during shift.
• Monitor drive-in costs, labor, inventory to maximize cost-control and quality.
• Assist with preparation and maintenance of drive-in records.
• Comply with company policies and standards.
• Ensure compliance with federal, state, and local laws.
• Perform all station duties as necessary during shift.
• Regular cleaning and sanitation duties.
• Regular attendance.
• Move and stock food product weighing up to 50 pounds.
• Perform other job-related duties as assigned.

Skills

Restaurant management

Staff training

Customer service

Leadership

Communication skills

Problem-solving

Time management

Multitasking

Job description

Guernsey Sonic is seeking an Assistant Manager to lead drive-in operations, train and supervise staff, and deliver exceptional product quality and customer service. You will drive sales while controlling costs and ensuring adherence to SOPs during each shift.

Responsibilities include staffing, opening/closing duties, resolving guest and employee concerns, maintaining records, and strict compliance with laws and company policies.