Drive-Thru General Manager — Lead Ops & Guest Experience

Sonic Drive-In; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

Sonic Drive-In seeks a General Manager to lead the drive-in's operations and staff, delivering an exceptional guest experience while upholding company standards. You will recruit, train, coach, and supervise the team, while controlling costs and ensuring safety and quality across all stations.

As the highest-level manager, you will forecast needs, schedule, maintain records, and drive local marketing and performance initiatives to keep the restaurant profitable and efficient.

Qualifications

• High school diploma or equivalent
• Advanced studies in business, restaurant management, or related fields
• At least three years of restaurant management experience (QSR preferred)
• Experience running a restaurant shift without supervision
• Experience recruiting, interviewing, hiring, and managing employees
• Knowledge of federal, state, and local labor and employment laws
• Knowledge of federal, state, and local health and safety laws and regulations
• Basic computer, math, accounting, and reading skills
• Effective verbal and written communication skills
• Problem-solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills

Responsibilities

• Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate the drive-in’s assistant managers and employees
• Manage drive-in employees’ compensation levels pursuant to company guidelines
• Supervise, lead, and manage all aspects of drive-in operations to provide an optimal guest experience
• Manage opening and/or closing duties
• Handle and properly escape guest issues/concerns
• Handle and properly escape employee issues/concerns
• Manage, plan, forecast, and adjust the drive-in’s food, labor, paper, and inventory to maximize cost-control, operational efficiency, quality standards, and customer service
• Lead regular team meetings to ensure employees are focused on operational standards and guest service
• Manage and maintain all drive-in recordkeeping
• Prepare and maintain all necessary operational reports
• Develop, implement, and manage action plans regarding local marketing and business performance
• Ensure proper maintenance of drive-in and equipment
• Supervise and manage vendor performance
• Comply with and enforce all company policies, procedures, and operational standards
• Ensure compliance with all applicable federal, state, and local laws
• Manage regular cleaning and sanitation duties pursuant to operational standards
• Regular attendance
• As needed, perform all station duties (fountain & frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru (if applicable)) to meet operational standards
• As needed, perform regular cleaning and sanitation duties – including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease – pursuant to operational standards
• Move and stock food product weighing up to 50 pounds
• Perform other job-related duties as assigned or required

Skills

Verbal & written communication

Leadership

Time management

Conflict resolution

Problem solving

Multi-tasking

Computer literacy

Math skills

Reading skills

Knowledge of labor laws

Knowledge of health and safety laws

Education

High school diploma or equivalent

Advanced studies in business, restaurant management, or related fields

Job description

Sonic Drive-In seeks a General Manager to lead the drive-in's operations and staff, delivering an exceptional guest experience while upholding company standards. You will recruit, train, coach, and supervise the team, while controlling costs and ensuring safety and quality across all stations.

As the highest-level manager, you will forecast needs, schedule, maintain records, and drive local marketing and performance initiatives to keep the restaurant profitable and efficient.