General Manager, Drive-In Operations Leader

Sonic Drive-In; Shepherd (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Sonic Drive-In is seeking a General Manager to lead our drive-in operations and team, ensuring exceptional guest experiences and adherence to brand standards. You will oversee staffing, training, scheduling, and performance, while managing costs and marketing efforts.

The role requires a minimum of restaurant management experience, strong leadership and communication skills, and the ability to handle high-paced shifts and long hours.

Qualifications

• Education: High school diploma or equivalent.
• Preferred advanced studies in business, restaurant management, or related fields.
• Experience: At least three years of restaurant management experience (QSR preferred).
• Experience running a restaurant shift without supervision.
• Experience recruiting, interviewing, hiring, and managing employees.
• Knowledge of labor and employment laws (federal, state, local).
• Knowledge of health and safety laws and regulations.
• Basic computer, math, accounting, and reading skills.
• Effective verbal and written communication skills.
• Problem solving, multi-tasking, decision-making, leadership, time-management, and conflict-resolution skills.

Responsibilities

• Recruit, interview, hire, onboard, train, manage, direct, coach, lead, schedule, assign, discipline, and terminate staff.
• Manage staff compensation levels per company guidelines.
• Supervise operations to provide an optimal guest experience.
• Handle opening and/or closing duties.
• Address guest issues/concerns promptly and professionally.
• Address employee issues/concerns fairly and timely.
• Plan and forecast food, labor, paper, and inventory to maximize cost-control and efficiency.
• Lead regular team meetings on standards and guest service.
• Maintain drive-in recordkeeping and operational reports.
• Develop and manage local marketing and business performance plans.
• Ensure maintenance of drive-in and equipment; supervise vendor performance.
• Comply with policies, procedures, and laws; ensure sanitation and safety.
• Maintain regular attendance; perform other duties as assigned.

Skills

Verbal communication

Written communication

Leadership

Time management

Conflict resolution

Problem solving

Decision making

Multi-tasking

Education

High school diploma or equivalent

Advanced studies in business, restaurant management, or related fields

Job description

Sonic Drive-In is seeking a General Manager to lead our drive-in operations and team, ensuring exceptional guest experiences and adherence to brand standards. You will oversee staffing, training, scheduling, and performance, while managing costs and marketing efforts.

The role requires a minimum of restaurant management experience, strong leadership and communication skills, and the ability to handle high-paced shifts and long hours.