DPW Billing & Admin Clerk — Customer-Focused

Ashland; Ashland (MA); On-site; USD 33,000 - 44,000; Full time

Job summary

The Town of Ashland seeks qualified, experienced, and energetic candidates for the DPW Clerk position within the Department of Public Works. The role provides clerical and administrative support for DPW programs and billing, working closely with the Water and Sewer Department under the DPW Administration Manager to ensure timely billing processes.

This union position emphasizes accuracy, daily data entry, and use of Munis; responsibilities include customer service, reports, and maintaining

Qualifications

• High School Diploma or equivalent required; Associate’s degree in Business, Finance or related discipline preferred.
• Two years business school with knowledge of utility billing and automated office systems or municipal experience preferred.
• One to three years of related experience required; equivalent education/experience may be substituted.

Responsibilities

• Interact daily with residents, business owners, professionals; provide top-tier customer service in person, by phone, and by email.
• Process water-sewer bills quarterly; run reports, identify issues, and follow up with customers.
• Prepare trash bills and respond to inquiries; process final billing for sold properties.
• Schedule meter-reader appointments; create routine reports; update records across systems.
• Assist with time cards and payroll; enter data into Munis and other systems.
• Manage fuel key system and run reports; post balance data for Treasurer adjustments.

Skills

Customer service

Clerical skills

Data entry

Microsoft Office

Education

High School Diploma or equivalent

Associate’s degree in Business/Finance or related discipline preferred

Tools

Munis

MS Office

Job description

The Town of Ashland seeks qualified, experienced, and energetic candidates for the DPW Clerk position within the Department of Public Works. The role provides clerical and administrative support for DPW programs and billing, working closely with the Water and Sewer Department under the DPW Administration Manager to ensure timely billing processes.

This union position emphasizes accuracy, daily data entry, and use of Munis; responsibilities include customer service, reports, and maintaining