Public Utilities Admin Clerk - Billing & Customer Care

City of Somerville; Somerville (MA); On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

4 weeks annual vacation for non-union

Medical insurance through GIC

Dental coverage

Vision care

Flexible spending accounts

Retirement pension

Tuition reimbursement

MBTA pass program

Free Blue Bikes membership

PSLF eligible employer

Job summary

The City of Somerville is seeking a diligent clerical assistant to support the Water and Sewer Department under the Director of Finance and Administration. Responsibilities include deposits, billing, handling customer issues, and maintaining department software with confidentiality and professionalism.

This full-time position offers benefits, opportunities to train other staff, and collaboration with foremen and supervisors to ensure timely dispatch and accurate records.

Qualifications

• High school or vocational school diploma or equivalent.
• Minimum of one year experience in an office setting; preference for experience working with public utilities.
• Proficient in Microsoft Office; familiarity with MUNIS preferred.
• Strong written and verbal communication.
• Ability to lift up to 30 pounds and handle physical tasks as needed.

Responsibilities

• Perform clerical duties according to standard office procedures.
• Complete deposit and billing activities.
• Handle customer inquiries and route to appropriate personnel.
• Use departmental software.
• Maintain confidentiality and discretion.
• Route and stamp mail and packages to the appropriate staff.
• Ensure compliance with regulations and policies.
• Establish working relationships with staff and the public.
• Assist Water & Sewer Director's staff as needed.
• Train other clerical staff as necessary.

Skills

Office procedures

Microsoft Office

MUNIS

Customer service

Communication

Education

High school diploma or equivalent

Tools

MUNIS

Job description

The City of Somerville is seeking a diligent clerical assistant to support the Water and Sewer Department under the Director of Finance and Administration. Responsibilities include deposits, billing, handling customer issues, and maintaining department software with confidentiality and professionalism.

This full-time position offers benefits, opportunities to train other staff, and collaboration with foremen and supervisors to ensure timely dispatch and accurate records.