DPW Clerk

Town of Ashland; Ashland (MA); On-site; USD 33,000 - 44,000; Full time

Job summary

The Town of Ashland seeks a qualified DPW Clerk to provide clerical and administrative support for the Department of Public Works and billing. The role collaborates with the Water and Sewer Department under the DPW Administration Manager to ensure accurate quarterly water-sewer billing and responsive customer service.

Candidates should have a High School Diploma; an Associate’s degree or two years of business school is preferred. Municipal experience is a plus and MS Office skills are essential.

Qualifications

• Must have strong clerical and administrative skills.
• Proficiency in Microsoft Office Suite.
• Experience with Munis software preferred.

Responsibilities

• Provide clerical and administrative support for DPW programs and billing.
• Process water-sewer bills on a quarterly basis and provide customer service.
• Prepare trash bills and respond to inquiries.
• Process final billing for properties being sold.
• Schedule meter reader appointments and generate reports.
• Update data in various systems for accuracy and changes in records.
• Manage day-to-day account maintenance and billing adjustments.
• Assist with payroll/time cards in Munis and related duties.
• Post balance data for Treasurer adjustments.
• Assist with other departmental administrative tasks.

Skills

Customer service

Microsoft Office

Munis software

Data entry

Communication skills

Education

High School Diploma

Associate’s degree in Business/Finance

Business school training (2 yrs)

Tools

MUNIS software

Job description

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The Town of Ashland seeks qualified, experienced, and energetic candidates for the position of DPW Clerk within the Department of Public Works. This position will provide clerical and administrative support for the Department of Public Works programs and billing. This position will work closely with the Water and Sewer Department, under the supervision of the DPW Administration Manager to ensure timely and accurate billing processes. This position is a Union position under the Ashland Clerical Workers International Union, United Automobile Aerospace & Agricultural Implement Workers of America (U.A.W.) and ITS Local 1596.

Essential Functions:

The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Interacting on a daily basis with a wide variety of individuals, including town residents, property/business owners, realtors, attorneys, co-workers and other outside professionals as it pertains to all services provided by the DPW office. Providing the highest level of customer service in person, via telephone and email.
• Process water-sewer bills on a quarterly basis, involving reads, running reports, identifying problem areas, and providing customer service and follow up.
• Prepare trash bills and provide customer service on trash inquiries.
• Process final billing for properties being sold.
• Schedule appointments for meter readers as necessary. ? Create a variety of reports on a regular basis.
• Update data in various systems for accuracy and changes in records.
• Managing all day-to-day account maintenance (adjustments to bills; add new accounts/meters; processing and submitting final water bills; update and make any necessary changes to accounts).
• General clerical work such as filing, maintaining databases, preparing and responding to correspondence.
• Assist with processing time cards and payroll and enter into Munis.
• Mange the Fuelmaster gas key system and run reports as requested.
• Post balance data to computer for Treasurer adjustment to bills.
• Assist with other departmental administrative duties as needed.
• Perform a variety of related duties.

SALARY RANGE

*Full range for C-7 is ($23.9868/hr – $31.7846/hr)

EDUCATION & EXPERIENCE:

A High School Diploma, or equivalent is required. Associate’s degree in Business, Finance or related discipline, or two years business school with knowledge of utility billing and automated office systems preferred. Municipal experience preferred. One to three years of related experience is required. An equivalent combination of education and experience may be substituted for listed requirements at the discretion of the hiring authority.

KNOWLEDGE, ABILITIES & SKILLS:

Must be detailed oriented and have excellent clerical and administrative skills. Must have strong computer skills in all Microsoft Office Suite applications. Must have excellent customer service skills. Must be able to establish and maintain effective work relations. Experience with MUNIS software is preferred.

WORK ENVIRONMENT:

The majority of work is performed in an office environment. Noise and physical surroundings may be distracting, but conditions are generally not unpleasant.

This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

The Town of Ashland is an EEOC/AA employer.