DPW Clerk

Ashland; Ashland (MA); On-site; USD 33,000 - 44,000; Full time

Job summary

The Town of Ashland seeks qualified, experienced, and energetic candidates for the DPW Clerk position within the Department of Public Works. The role provides clerical and administrative support for DPW programs and billing, working closely with the Water and Sewer Department under the DPW Administration Manager to ensure timely billing processes.

This union position emphasizes accuracy, daily data entry, and use of Munis; responsibilities include customer service, reports, and maintaining

Qualifications

• High School Diploma or equivalent required; Associate’s degree in Business, Finance or related discipline preferred.
• Two years business school with knowledge of utility billing and automated office systems or municipal experience preferred.
• One to three years of related experience required; equivalent education/experience may be substituted.

Responsibilities

• Interact daily with residents, business owners, professionals; provide top-tier customer service in person, by phone, and by email.
• Process water-sewer bills quarterly; run reports, identify issues, and follow up with customers.
• Prepare trash bills and respond to inquiries; process final billing for sold properties.
• Schedule meter-reader appointments; create routine reports; update records across systems.
• Assist with time cards and payroll; enter data into Munis and other systems.
• Manage fuel key system and run reports; post balance data for Treasurer adjustments.

Skills

Customer service

Clerical skills

Data entry

Microsoft Office

Education

High School Diploma or equivalent

Associate’s degree in Business/Finance or related discipline preferred

Tools

Munis

MS Office

Job description

The Town of Ashland seeks qualified, experienced, and energetic candidates for the position of DPW Clerk within the Department of Public Works. This position will provide clerical and administrative support for the Department of Public Works programs and billing. This position will work closely with the Water and Sewer Department, under the supervision of the DPW Administration Manager to ensure timely and accurate billing processes. This position is a Union position under the Ashland Clerical Workers International Union, United Automobile Aerospace & Agricultural Implement Workers of America (U.A.W.) and ITS Local 1596.

Essential Functions:

The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Interacting on a daily basis with a wide variety of individuals, including town residents, property/business owners, realtors, attorneys, co-workers and other outside professionals as it pertains to all services provided by the DPW office. Providing the highest level of customer service in person, via telephone and email.
• Process water-sewer bills on a quarterly basis, involving reads, running reports, identifying problem areas, and providing customer service and follow up.
• Prepare trash bills and provide customer service on trash inquiries.
• Process final billing for properties being sold.
• Schedule appointments for meter readers as necessary.
• Create a variety of reports on a regular basis.
• Update data in various systems for accuracy and changes in records.
• Managing all day-to-day account maintenance (adjustments to bills; add new accounts/meters; processing and submitting final water bills; update and make any necessary changes to accounts).
• General clerical work such as filing, maintaining databases, preparing and responding to correspondence.
• Assist with processing time cards and payroll and enter into Munis.
• Manage the Fuelmaster gas key system and run reports as requested.
• Post balance data to computer for Treasurer adjustment to bills.
• Assist with other departmental administrative duties as needed.
• Perform a variety of related duties.

SALARY RANGE

*Full range for C-7 is ($23.9868/hr – $31.7846/hr)

EDUCATION & EXPERIENCE:

A High School Diploma, or equivalent is required. Associate’s degree in Business, Finance or related discipline, or two years business school with knowledge of utility billing and automated office systems preferred. Municipal experience preferred. One to three years of related experience is required. An equivalent combination of education and experience may be substituted for listed requirements at the discretion of the hiring authority.

KNOWLEDGE, ABILITIES & SKILLS:

Must be detailed oriented and have excellent clerical and administrative skills. Must have strong computer skills in all Microsoft Office Suite applications. Must have excellent customer service skills. Must be able to establish and maintain effective work relations. Experience with MUNIS software is preferred.

WORK ENVIRONMENT:

The majority of work is performed in an office environment. Noise and physical surroundings may be distracting, but conditions are generally not unpleasant.

This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

The Town of Ashland is an EEOC/AA employer.