Water & Sewer Billing Specialist

Town of Needham; Needham (MA); Sur place; USD 50 000 - 60 000; Plein temps

Résumé du poste

The Town of Needham's Department of Public Works is hiring a Finance Assistant to support water and sewer billing operations. Under the Director of Administration for Public Services, you will manage accounts, handle inquiries, and ensure accurate billing and data entry.

This full-time role requires prior billing experience and attention to detail, with responsibilities for account setup, adjustments, and coordinating meter readings. The role offers stability in a public service environment.

Qualifications

• Associate degree or two years of technical or business school.
• 4–6 years of experience in finance, billing, or a related field (water/sewer billing preferred).

Responsabilités

• Primary staff member for water and sewer billing operations.
• Responds to inquiries about water/sewer billing, water quality, sewer and storm drainage, and related public works services.
• Establishes new water and sewer accounts, enters data from meter readings, estimates usage, and identifies abnormal consumption levels.
• Processes billing adjustments and abatements; updates account records, calculates retroactive refunds, and runs exception reports to ensure billing accuracy. Prepares final water and sewer bills on termination of service.
• Assists large-volume customers with multiple accounts in reviewing and appropriately allocating water and sewer charges.
• Coordinates meter reading schedules and appointments for meter repairs and related service needs.
• Maintains accurate records of temporary water meters and associated account information.
• Performs other related water/sewer billing functions.

Connaissances

Billing experience

Data entry

Customer service

Formation

Associate degree

Technical or business school

Description du poste

The Town of Needham's Department of Public Works is hiring a Finance Assistant to support water and sewer billing operations. Under the Director of Administration for Public Services, you will manage accounts, handle inquiries, and ensure accurate billing and data entry.

This full-time role requires prior billing experience and attention to detail, with responsibilities for account setup, adjustments, and coordinating meter readings. The role offers stability in a public service environment.