DPW Clerk

Town of Ashland, MA.; Ashland (MA); On-site; USD 33,000 - 44,000; Full time

Job summary

The Town of Ashland, MA is seeking a qualified DPW Clerk to support the Department of Public Works with clerical and billing duties. The role involves handling water-sewer billing, trash billing, payroll aids, and Munis data entry while delivering high levels of customer service to residents and vendors.

Experience with utility billing, strong Microsoft Office skills, and attention to detail are essential. This is a union position under the Ashland Clerical Workers Union (U.A.W.

Qualifications

• The position requires a High School Diploma or equivalent; an associate degree or business schooling is preferred.
• Experience with utility billing and automated office systems is preferred; municipal experience is a plus.
• One to three years of related clerical or billing experience is expected.

Responsibilities

• Provide clerical and administrative support for DPW programs and billing.
• Interact with residents, businesses, attorneys and staff to deliver customer service in person, by phone and email.
• Process water-sewer bills, trash bills and final billing for properties being sold.
• Assist with payroll, time cards and Munis entry; update and maintain data records.
• Run reports and create various spreadsheets to support department operations.

Skills

Customer service

Clerical skills

Microsoft Office

Data entry

Communication

Education

High School Diploma

Associate degree in Business/Finance or related

Two years business school

Tools

MUNIS

Job description

The Town of Ashland seeks qualified, experienced, and energetic candidates for the position of DPW Clerk within the Department of Public Works. This position will provide clerical and administrative support for the Department of Public Works programs and billing. This position will work closely with the Water and Sewer Department, under the supervision of the DPW Administration Manager to ensure timely and accurate billing processes. This position is a Union position under the Ashland Clerical Workers International Union, United Automobile Aerospace & Agricultural Implement Workers of America (U.A.W.) and ITS Local 1596.

Essential Functions

The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Interacting on a daily basis with a wide variety of individuals, including town residents, property/business owners, realtors, attorneys, co-workers and other outside professionals as it pertains to all services provided by the DPW office. Providing the highest level of customer service in person, via telephone and email.
• Process water-sewer bills on a quarterly basis, involving reads, running reports, identifying problem areas, and providing customer service and follow up.
• Prepare trash bills and provide customer service on trash inquiries.
• Process final billing for properties being sold.
• Schedule appointments for meter readers as necessary. ? Create a variety of reports on a regular basis.
• Update data in various systems for accuracy and changes in records.
• Managing all day-to-day account maintenance (adjustments to bills; add new accounts/meters; processing and submitting final water bills; update and make any necessary changes to accounts).
• General clerical work such as filing, maintaining databases, preparing and responding to correspondence.
• Assist with processing time cards and payroll and enter into Munis.
• Mange the Fuelmaster gas key system and run reports as requested.
• Post balance data to computer for Treasurer adjustment to bills.
• Assist with other departmental administrative duties as needed.
• Perform a variety of related duties.

SALARY RANGE

Grade C-7 $23.9868/hr. - $26.8895/hr, DOQ

• Full range for C-7 is ($23.9868/hr - $31.7846/hr)

EDUCATION & EXPERIENCE

A High School Diploma, or equivalent is required. Associate's degree in Business, Finance or related discipline, or two years business school with knowledge of utility billing and automated office systems preferred. Municipal experience preferred. One to three years of related experience is required. An equivalent combination of education and experience may be substituted for listed requirements at the discretion of the hiring authority.

KNOWLEDGE, ABILITIES & SKILLS

Must be detailed oriented and have excellent clerical and administrative skills. Must have strong computer skills in all Microsoft Office Suite applications. Must have excellent customer service skills. Must be able to establish and maintain effective work relations. Experience with MUNIS software is preferred.

WORK ENVIRONMENT

The majority of work is performed in an office environment. Noise and physical surroundings may be distracting, but conditions are generally not unpleasant.

This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

The Town of Ashland is an EEOC/AA employer.