Municipal Utility Billing Specialist — Public Works

Town of Shrewsbury, Massachusetts; Shrewsbury (MA); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Public pension

Paid time off

Professional development opportunities

Paid Family & Medical Leave

Job summary

The Town of Shrewsbury, Massachusetts is seeking a meticulous Utility Billing Specialist to manage water, sewer, and stormwater billing cycles within the DPW’s Business Management Division. The role focuses on accurate billing, data integrity, and proactive service to residents.

The successful candidate will maintain account records, support process improvements, and participate in system upgrades as the town modernizes its operations, while benefiting from a comprehensive municipal benefits

Qualifications

• Bachelor’s degree in business, accounting, finance or related field and 4+ years of billing, records, and financial experience.
• Strong understanding of general accounting practices and municipal operations.
• Familiarity with utility billing processes and public works procedures preferred.

Responsibilities

• Direct monthly water, sewer, stormwater billing cycles and manage data imports/exports.
• Maintain utility account records and create new accounts; issue work orders and respond to inquiries.
• Collaborate across departments to streamline operations and support DPW goals.

Skills

Billing & accounting

Customer service

Data entry & records

Communication

Attention to detail

Education

Bachelor’s Degree in Business Management, Accounting, Finance, or related field

Tools

Munis ERP

Microsoft Office

Google Workspace

Job description

The Town of Shrewsbury, Massachusetts is seeking a meticulous Utility Billing Specialist to manage water, sewer, and stormwater billing cycles within the DPW’s Business Management Division. The role focuses on accurate billing, data integrity, and proactive service to residents.

The successful candidate will maintain account records, support process improvements, and participate in system upgrades as the town modernizes its operations, while benefiting from a comprehensive municipal benefits