Utility Billing Specialist

The Town of Shrewsbury; Shrewsbury (MA); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Public pension

Paid time off

Professional development

Employee Assistance Program

Paid Family & Medical Leave

Job summary

The Town of Shrewsbury is seeking a detail-oriented Utility Billing Specialist to join the Public Works Department. This fast-paced role handles water, sewer, and stormwater billing, supports resident inquiries, and drives process improvements while migrating to new software as we modernize operations.

The successful candidate will have a Bachelor’s degree in a relevant field and 4+ years of billing/financial experience, with strong Excel, Munis, and customer service skills.

Qualifications

• Bachelor’s Degree in Business Management, Accounting, Finance, or a related field with 4+ years of billing, recordkeeping, and financial experience.
• Municipal experience is preferred, though equivalent combinations of education and experience will be accepted.
• Strong understanding of general accounting practices, office administration, and municipal government operations.
• Familiarity with utility billing and public works operations is preferred.
• Ability to work independently and prioritize tasks with strong attention to detail and confidentiality.
• Proficiency in Microsoft Office (Excel), Google Workspace, and Munis ERP is strongly preferred.

Responsibilities

• Directs monthly Water, Sewer, Stormwater, and backflow billing cycles.
• Manages software data imports/exports, verifies charges, resolves credit balances, and schedules final meter readings.
• Maintains DPW utility account records and creates new accounts; issues work and service orders; handles customer inquiries.
• Collaborates with superintendents, division managers, and consultants to streamline operations and support DPW goals.
• Produces agendas and minutes for off-hours meetings and assists with emergency resident communications.

Skills

Billing experience

Recordkeeping

Financial experience

Analytical skills

Attention to detail

Customer service

Independent work

Communication

Education

Bachelor’s Degree in Business Management/Accounting/Finance

Tools

Munis ERP

Microsoft Office (Excel)

Google Workspace

Job description

Job Opportunities

Welcome to our job posting board! Any positions available with the Town of Shrewsbury will be posted here for reference. You can subscribe to job posting notifications to be automatically alerted to our latest career opportunities by clicking on the NotityMe button.

In the Town of Shrewsbury, we believe that diversity, equity, inclusion, and belonging are the cornerstones of a vibrant and forward-thinking community. We are committed to fostering a workplace where every individual feels valued, respected, and empowered to bring their full, authentic selves to work each day. Our goal is to create an environment where diverse perspectives drive creativity, growth, and innovation, enriching both our organization and the community we serve.

We proudly provide equal employment opportunities to all, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic. We encourage applications from individuals of all backgrounds and are dedicated to cultivating an inclusive culture that celebrates differences and champions equality.

Join us, and help us build a future that embraces everyone.

PLEASE NOTE: The Town of Shrewsbury does not have an electronic job application process (per se). We do allow applicants to download our job descriptions, and email their resumes for open and active positions ONLY. Interested applicants are NOT ENCOURAGED to submit unsolicited resumes. At this time the only permissible formats for resumes are .PDF, .DOC, and .DOCX.

Department & Supervisor: Public Works, Business Manager

Hiring Rate: $33.72 Per Hour

Summary

The Town of Shrewsbury, a full service local government driven by high performance and creativity, seeks a detailed and results oriented team player to join the Business Management Division of the Department of Public Works as the Utility Billing Specialist! This fast-paced role handles water/sewer/stormwater billing processes, supports resident billing needs, and will partner with us to identify and implement process improvements as well as migrate to new software as we continue to modernize our operations. The successful candidate will join a team focused on supporting all aspects of DPW Operations including Utility Billing, Financials, Customer Service, and Solid Waste & Recycling.

The Town of Shrewsbury is committed to fostering a workplace culture that raises innovative leaders in local government, and because of this, offering meaningful opportunities for both personal and professional growth within the Department of Public Works and the Town as a whole.

Key Responsibilities :

Utility Billing & Backflow Management: Directs the monthly Water, Sewer, Stormwater, and backflow billing cycles. Manages software data imports and exports, verifying charges, resolving credit balances, and scheduling final meter readings.

Account Records & Customer Service: Maintains DPW utility account records and creates new accounts. Issues work and service orders to operational staff, addresses customer inquiries, and coordinates Municipal Lien Certificates.

Cross-Departmental Collaboration & Improvement: Partners with superintendents, division managers, and consultants to streamline operations, audit records for accuracy, and support wider DPW goals through cross-training and coverage.

Administrative & Emergency Support: Produces agendas and records minutes for off-hours Boards and Committee meetings, and assists with off-hours emergency resident communications on a rotation.

Performs other related duties and handles special projects as assigned.

Skills & Qualifications :

Bachelor’s Degree in Business Management, Accounting, Finance, or a related field, along with 4+ years of billing, recordkeeping, and financial experience. Municipal experience is preferred, though equivalent combinations of education and experience will be accepted.

Strong understanding of general accounting practices, office administration, and municipal government operations.

Familiarity with the rules, regulations, and procedures governing utility billing and public works operations (preferred).

Ability to work independently and prioritize tasks. Ability to interact tactfully and appropriately with the general public, other town departments, and government bodies. Ability to accurately work with numbers and maintain detailed records; strong attention to detail is critical. Ability to maintain confidential information.

Proficiency in Microsoft Office (Excel), Google Workspace, and ERP software like Munis (strongly preferred). Demonstrated strong analytical, recordkeeping, and organizational skills, along with excellent written communication and customer service abilities.

The Utility Billing Specialist works from the Public Works Office Suite on the second-floor in Town Hall. Standard work hours are Mondays, Wednesdays, and Thursdays from 8:00 AM to 4:30 PM; Tuesdays from 8:00 AM to 6:30 PM; and Fridays from 8:00 AM to 12:00 PM, with additional hours as needed.

The Town of Shrewsbury offers a comprehensive benefits package featuring health insurance, a public pension system, generous paid time off (vacation and sick leave), professional development opportunities, and an extensive Employee Assistance Program. Additionally, Shrewsbury is one of the first municipalities in the Commonwealth to provide Paid Family & Medical Leave.