DPS Operations Lead - Diagnostic & Preventative Services

CVS Health; Washington; Ibrido; USD 68.000 - 199.000; Tempo pieno

Descrizione del lavoro

CVS Health is seeking a DPS Operations Leader to operationalize initiatives, manage a team of associates, and drive performance across the DPS product line. The role emphasizes metrics, cross‑functional collaboration, and a strong provider experience.

You will partner with Product, Operations and Client Success to deliver steady state execution, ensure staffing readiness, and shape a performance‑driven culture. A background in healthcare operations is preferred.

Competenze

• 7 to 10 years of relevant experience.
• 7 to 10 years of accomplished leadership experience, preferably within a healthcare organization.
• 5 to 7 years stakeholder management experience.
• Prior performance improvement or project management experience.
• Ability to be an on‑call escalation point for provider issues, including on holidays and weekends.
• Ability to travel up to 25% if not located in the DFW Metro.
• Excellent verbal and written communication skills.
• Ability to recognize, evaluate and solve complex problems, including internal and external escalations.
• Advanced skills in MS Office; specifically, MS Excel and MS Word.

Mansioni

• Manage a team of associates responsible for daily operations and provider engagement related to DPS products and services.
• Establish success and productivity metrics, including KPIs; hold all team members accountable to performance expectations.
• Develop and maintain accurate and detailed documentation of all critical processes.
• Coordinate staffing models to ensure adequate resourcing for new products and services.
• Contribute to Operations roadmap and participate in quarterly and annual planning with the VP of DPS Operations.
• Maintain strong relationships with stakeholders across Operations, Product and Client Success.
• Review operating metrics trends and partner with Analytics for data visibility.
• Develop a high‑performing team with analytical, process improvement and customer service skills.

Conoscenze

Leadership

Project management

Stakeholder management

Communication

Escalation management

Formazione

Bachelor's degree in business/health care/operations

Strumenti

MS Office

Power BI

Salesforce

Descrizione del lavoro

CVS Health is seeking a DPS Operations Leader to operationalize initiatives, manage a team of associates, and drive performance across the DPS product line. The role emphasizes metrics, cross‑functional collaboration, and a strong provider experience.

You will partner with Product, Operations and Client Success to deliver steady state execution, ensure staffing readiness, and shape a performance‑driven culture. A background in healthcare operations is preferred.