DPS Operations Lead, Diagnostic & Preventative Services

CVS Health; New Hampshire; Ibrido; USD 68.000 - 199.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits package

Bonus eligibility

Equity program

Descrizione del lavoro

CVS Health in the United States is seeking a DPS Operations Leader to operationalize critical initiatives within the Diagnostic and Preventative Service line. You will lead a team of operational support associates, monitor performance, drive process improvements, and ensure a superior provider experience across the DPS products.

Travel up to 25% and on-call escalation duties are part of the role. You will collaborate with Product, Operations and Client Success to deliver steady-state delivery

Competenze

• 7 to 10 years of relevant experience.
• 7 to 10 years of accomplished leadership experience, preferably within a healthcare organization.
• 5 to 7 years stakeholder management experience with data-driven storytelling to executives.
• Prior performance improvement or project management experience.
• Ability to be an on-call escalation point for provider issues, including holidays and weekends.
• Ability to travel up to 25% if not located in the DFW Metro.
• Excellent verbal and written communication skills.
• Understanding of metrics and best practices for reporting and KPI development.
• Advanced skills in MS Office; MS Excel and MS Word.

Mansioni

• Manage a team of associates responsible for daily operations and provider engagement for DPS products and services.
• Establish success and productivity metrics with clearly defined KPIs and accountability.
• Develop and execute process improvements with leaders across the company.
• Create and maintain detailed documentation of critical processes.
• Coordinate plans for steady-state transitions of new products and services and develop staffing models.
• Contribute to the Operations roadmap and participate in quarterly and annual planning with VP DPS Operations.
• Foster strong relationships with stakeholders across Operations, Product and Client Success.
• Review operating metrics trends and partner with Analytics for visibility.
• Develop a high-performing team through analytics, process improvement and customer service skills.
• Monitor performance of direct reports and promote two-way communication.
• Support staff in monitoring provider completion rates and follow up for low performance.
• Ensure execution and compliance with strategic initiatives.

Conoscenze

Leadership

Stakeholder management

Project management

Communication

Analytical thinking

MS Excel

MS Word

Problem solving

Formazione

Bachelor's degree in business, health care, operations management, or related field

Strumenti

Power BI

Salesforce

Descrizione del lavoro

CVS Health in the United States is seeking a DPS Operations Leader to operationalize critical initiatives within the Diagnostic and Preventative Service line. You will lead a team of operational support associates, monitor performance, drive process improvements, and ensure a superior provider experience across the DPS products.

Travel up to 25% and on-call escalation duties are part of the role. You will collaborate with Product, Operations and Client Success to deliver steady-state delivery