DPS Operations Leader: Provider Experience & Delivery

CVS Health; Massachusetts; Hybrid; USD 68,000 - 199,000; Full time

Job summary

CVS Health is seeking a DPS Operations Leader to drive performance for the Diagnostic and Preventive Service line. You will manage a team of associates, define KPIs, and partner with Product, Operations and Client Success to implement operational improvements and deliver a superior provider experience.

The role requires 7–10 years of leadership experience in healthcare, strong communication skills, and the ability to travel up to 25% if needed. A bachelor’s degree is required.

Qualifications

• 7–10 years of leadership experience, preferably in healthcare.
• Strong stakeholder management across executives and teams.
• Proven ability to drive performance improvements and operational excellence.

Responsibilities

• Lead a team of operational support associates focused on DPS products.
• Set and monitor KPIs; hold the team accountable to targets.
• Collaborate with Product, Operations and Client Success for initiatives.

Skills

Leadership

Stakeholder management

Strategic thinking

Communication

Problem solving

Education

Bachelor’s degree in business/healthcare/ops management

Tools

Power BI

Salesforce

MS Excel

Job description

CVS Health is seeking a DPS Operations Leader to drive performance for the Diagnostic and Preventive Service line. You will manage a team of associates, define KPIs, and partner with Product, Operations and Client Success to implement operational improvements and deliver a superior provider experience.

The role requires 7–10 years of leadership experience in healthcare, strong communication skills, and the ability to travel up to 25% if needed. A bachelor’s degree is required.