DPS Operations Leader - Diagnostic & Preventive Services

CVS Health; Arizona; Hybrid; USD 68,000 - 199,000; Full time

Job summary

CVS Health seeks a DPS Products Performance leader to operationalize initiatives and drive steady state delivery for the DPS service line. You will lead a team of operational support associates and coordinate with Product, Operations and Client Success to improve provider experiences.

The role emphasizes metrics, process improvements, staffing, and cross-functional partnership, with up to 25% travel and a focus on analytics-driven performance.

Qualifications

• 7 to 10 years of relevant experience.
• 7 to 10 years of accomplished leadership experience, preferably within a healthcare organization.
• 5 to 7 years stakeholder management experience with data-driven storytelling.
• Prior performance improvement or project management experience.
• Ability to travel up to 25% (if not located in the DFW Metro).
• Excellent verbal and written communication skills.

Responsibilities

• Manage a team of associates responsible for daily operations and provider engagement as it relates to DPS products and services
• Establish success and productivity metrics, including clearly defined and documented KPIs; hold all team members accountable to performance expectations
• Work with leaders across the company to develop and execute process improvements required to optimize performance
• Develop and maintain accurate and detailed documentation of all critical processes
• Act as a centralized point for Operations in the coordination and development of plans for the steady state transition of new products and services; create staffing models to ensure adequate resourcing
• Contribute to Operations roadmap for all Operations teams involved in supporting DPS services and participate in the quarterly and annual planning process alongside the VP of DPS Operations
• Ensure exceptional working relationships with key stakeholders at all levels across Operations, Product and Client Success
• Review and monitor operating metrics trends and results; partner with Analytics to obtain new or updated visibility into data when necessary
• Development of a high-performing team based on analytical, process improvement and customer service skill sets
• Monitor and evaluate performance of direct reports on a timely and consistent basis
• Promote a high-performing, engaging culture of two-way communications and create opportunities for staff participation
• Support direct reports in monitoring Provider completion rates and conduct appropriate follow up for low performance.
• Ensure execution and compliance with strategic initiatives

Skills

Leadership

Stakeholder management

On-call escalation

MS Excel

MS Word

Power BI

Travel up to 25%

Education

Bachelor's degree in business, health care, operations management, or related field

Tools

Power BI

Salesforce

Job description

CVS Health seeks a DPS Products Performance leader to operationalize initiatives and drive steady state delivery for the DPS service line. You will lead a team of operational support associates and coordinate with Product, Operations and Client Success to improve provider experiences.

The role emphasizes metrics, process improvements, staffing, and cross-functional partnership, with up to 25% travel and a focus on analytics-driven performance.