Donor Services Specialist — Remote/Hybrid

North Star Fertility Partners LLC; Florida; Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health plan

401(k)

PTO

Tuition assistance

Paid holidays

LTD/STD/Life Insurance

Wellness programs

Hybrid/remote depending on location

Job summary

Growing Generations is seeking a Donor Specialist to join our Donor Services Team. This full-time role involves reviewing donor applications, conducting educational video consultations, guiding donors through intake, and helping craft donor profiles while delivering high-touch, confidential service.

You will collaborate with the Donor Matching team, maintain accurate case notes, and contribute to process improvements in donor recruitment and admissions.

Qualifications

• High school diploma or equivalent.
• Excellent customer service, phone, and computer skills.
• Proficient in Microsoft Office; Salesforce a plus.
• Ability to maintain confidentiality and interact with diverse clients.

Responsibilities

• Review donor applications and decide on acceptance aligned with criteria and safety standards.
• Conduct educational video consultations explaining the donation process, timelines, and responsibilities.
• Guide donors through intake, ensuring documentation is complete and compliant.
• Assist donors in creating compelling donor profiles to improve selection chances.
• Serve as primary contact for assigned donors with high-quality, compassionate communication.
• Collaborate with Donor Matching to align profiles with client needs.
• Maintain detailed case notes and progress in internal systems.
• Monitor progress and perform regular case audits to ensure momentum and data integrity.
• Support post-cycle follow-up and readiness for republishing or rematching.

Skills

Customer service

Video consultations

Donor intake

Donor profiling

Cross-functional collaboration

Documentation

Data entry

Education

High school diploma

Tools

Microsoft Office

Outlook

Salesforce

Job description

Growing Generations is seeking a Donor Specialist to join our Donor Services Team. This full-time role involves reviewing donor applications, conducting educational video consultations, guiding donors through intake, and helping craft donor profiles while delivering high-touch, confidential service.

You will collaborate with the Donor Matching team, maintain accurate case notes, and contribute to process improvements in donor recruitment and admissions.