Donor Services Specialist (Flexible Schedule)

Goodwill Keystone Area; Enola (PA); On-site; USD 26,000 - 34,000; Full time

Job summary

Goodwill Keystone Area is seeking a Donor Service Representative to assist donors with donations and ensure smooth processing for resale in store locations. The role emphasizes courteous donor engagement, accurate paperwork, and safe handling of materials in a fast-paced retail environment.

The position requires ability to lift up to 50 pounds, stand for long periods, and work flexible hours including evenings and weekends, with a focus on customer service and teamwork to support store

Qualifications

• Must be able to greet and assist donors professionally.
• English language communication required for donors and customers.
• Must be able to stand for extended periods and lift up to 50 pounds.
• Flexible schedule including evenings and weekends.
• Must maintain neat appearance and good customer service across shifts.

Responsibilities

• Greets donors in a pleasant and professional manner and represents Goodwill Keystone Area positively.
• Assists donors with donations, unloads donations, issues receipts, and provides information.
• Completes donor tracking paperwork accurately and promptly.
• Assists transportation with loading/unloading and material handling duties.
• Maintains a clean and safe donor area and adheres to safety protocols.
• Supports organizational programs and events as needed.
• Communicates progress, problems, and concerns to the Production Manager.

Skills

Customer service

English proficiency

Physical stamina

Teamwork

Safety awareness

Education

Age 18+

Job description

Goodwill Keystone Area is seeking a Donor Service Representative to assist donors with donations and ensure smooth processing for resale in store locations. The role emphasizes courteous donor engagement, accurate paperwork, and safe handling of materials in a fast-paced retail environment.

The position requires ability to lift up to 50 pounds, stand for long periods, and work flexible hours including evenings and weekends, with a focus on customer service and teamwork to support store