Donor Screening Specialist - Plasma Center

CSL Plasma; St. Louis (MO); On-site; USD 19,000 - 26,000; Full time

Job summary

CSL Plasma in St. Louis, MO seeks a front-line donor center associate to greet donors and guide them through registration and screening procedures for plasma pheresis.

You'll perform health screenings, answer questions, record donor data, and help educate donors about center policies and donation processes, safety, and confidentiality. Cross-training and bilingual support may be available.

Qualifications

• High school diploma or equivalent.
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience.
• Must be able to perform basic math calculations.

Responsibilities

• Greeting donors at the plasma collection center and conducting registration procedures to verify donor suitability for the plasma pheresis process.
• Assist qualified donors in completing the screening process in compliance with SOPs, including health history, basic medical questions, referring to medical staff when appropriate, and performing health screenings such as blood pressure, pulse, weight, temperature.
• Educate donors on the use of therapeutic products made from donated plasma and explain the screening process, health tests, appointment system, donation fees, center policies, proper nutrition, and other relevant information.
• Registering applicants and transferring donors based on training and center needs.
• Answering phone calls and directing inquiries to the appropriate staff.
• Monitor donor reactions during or after pheresis and notify staff as needed.
• Record donor data accurately in the electronic donor information management system as per SOPs.
• Understand policies for hyper immune programs at the center.
• Maintain a clean, safe work environment and ensure supplies are available; comply with HSE and OSHA policies; promote safety.
• Maintain confidentiality of all personnel, donor, and center information.
• Cross-training in other areas may be required.
• Bilingual skills may be required, at the discretion of the organization, to meet business needs.
• Perform other job-related duties as assigned.

Skills

Customer service

Basic math

Bilingual abilities

Education

High school diploma or equivalent

Job description

CSL Plasma in St. Louis, MO seeks a front-line donor center associate to greet donors and guide them through registration and screening procedures for plasma pheresis.

You'll perform health screenings, answer questions, record donor data, and help educate donors about center policies and donation processes, safety, and confidentiality. Cross-training and bilingual support may be available.