Donor Screening Front Desk Tech - Plasma Center

CSL; City of Syracuse (NY); On-site; USD 23,000 - 25,000; Full time

Job summary

CSL is seeking an individual to welcome donors at the plasma collection center and guide them through initial registration to verify eligibility for plasma pheresis. You will report to the Assistant Center Manager and work within a fast-paced donor center.

Responsibilities include assisting donors with screening, data entry, basic math, answering questions, and maintaining safety and confidentiality. Some roles may involve bilingual capabilities and cross-training across departments.

Qualifications

• High school diploma or equivalent.
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment or equivalent combination of education and experience.
• Will perform basic math calculations.

Responsibilities

• Assist donors through the screening process per SOPs.
• Record donor data accurately in the donor information management system.
• Answer phone calls or route to the correct staff member.
• Monitor donor wellbeing during or after the pheresis process and alert staff.
• Maintain a clean, efficient work environment and ensure supplies are stocked.

Skills

Customer service

Data entry

Medical terminology

Communication

Education

High school diploma or equivalent

Tools

Donor management system

Job description

CSL is seeking an individual to welcome donors at the plasma collection center and guide them through initial registration to verify eligibility for plasma pheresis. You will report to the Assistant Center Manager and work within a fast-paced donor center.

Responsibilities include assisting donors with screening, data entry, basic math, answering questions, and maintaining safety and confidentiality. Some roles may involve bilingual capabilities and cross-training across departments.