Donor Relations Manager – Local Food Donations

The Greater Boston Food; Boston (MA); On-site; USD 62,000 - 63,000; Full time

Job summary

The Greater Boston Food Bank (GBFB) is seeking a Manager of Local Food Donors in Boston, MA. This position oversees GBFB's local retail donation program, building relationships with hundreds of donors and Partner Agencies to maximize donated food and support GBFB metrics.

Responsibilities include managing donor accounts, analyzing data for trends, delivering donor training, and ensuring data integrity in CRM and ERP systems.

Qualifications

• Bachelor’s Degree required.
• 3 to 5 years of related experience with high-quality customer service and relationship building.
• Professional demeanor with excellent organizational, prioritization, attention to detail, written and oral communication, and interpersonal skills.
• Demonstrated ability to analyze, deduce, and solve problems.
• Demonstrated ability to manage and resolve conflicts.
• Ability and willingness to travel within Massachusetts with valid MA driver’s license and personal vehicle.
• Fluency in English required; bilingual or multilingual skills a plus.

Responsibilities

• Manage GBFB's Retail Donation Program servicing more than 400 donors and 200 Partner Agencies.
• Cultivate and strengthen relationships with current, lapsed, and prospective retail donors to secure food donations, drive donor retention, and identify opportunities for donation growth.
• Establish and communicate donation goals with local donors, monitor performance against targets, and develop strategies to recognize donor engagement and growth.
• Identify, acquire, and manage new donor accounts by establishing relationships, arranging site visits, and communicating our mission.
• Analyze relevant data to identify trends, facilitate informed donation decisions and provide excellent service to the GBFB network.
• Establish a local donor site visit plan, establishing clear objectives and desired outcomes for each engagement.
• Deliver training and guidance to retail donor personnel on GBFB program guidelines, food safety requirements, and best practices for maximizing food recovery.
• Oversee the accuracy, integrity, and timely maintenance of donor and donation data in Salesforce CRM and NetSuite, leveraging these systems to support program management and reporting.
• Document interactions with agencies through Salesforce using cases and tasks to ensure effective resolution of issues.
• Lead the timely resolution of inquiries, concerns, and operational issues raised by retail partners and Partner Agencies, coordinating as needed to ensure effective outcomes.
• Collaborate with GBFB Transportation team to coordinate logistics when needed.
• Collaborate with the Community Impact team to establish a process for managing and collaborating with Partner Agencies participating in the Retail Donation Program.
• Collaborate with GBFB Communications team to recognize donors where applicable.
• Represent GBFB professionally; maintain positive public relations and exceptional customer service.
• Assist the management of relationships with 3rd party food rescue partners to acquire food on GBFB's behalf.
• All other duties as assigned.

Skills

Customer service

Relationship building

Communication

Problem solving

Conflict resolution

Teamwork

Travel within MA

English fluency

Education

Bachelor’s Degree

Tools

Salesforce

NetSuite

Microsoft Office Suite

Job description

The Greater Boston Food Bank (GBFB) is seeking a Manager of Local Food Donors in Boston, MA. This position oversees GBFB's local retail donation program, building relationships with hundreds of donors and Partner Agencies to maximize donated food and support GBFB metrics.

Responsibilities include managing donor accounts, analyzing data for trends, delivering donor training, and ensuring data integrity in CRM and ERP systems.