Community Partnerships Architect: Agency Engagement & Impact

Feeding America; Boston (MA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical and Dental coverage

Life Insurance

Domestic Partner Insurance

Employer Paid Short Term Disability

Employer Paid Long Term Disability

Flexible Spending Accounts

401(K)

Job summary

The Greater Boston Food Bank in Boston, MA is seeking a Senior Associate to support member agencies and community partners within the Center for Community Health and Nutrition. You will collaborate with the Community Partnerships & Agency Engagement team to identify opportunities, ensure equitable and inclusive programs, and strengthen GBFB’s network across Eastern Massachusetts.

This role emphasizes relationship-building, program coordination, and frontline engagement with food security

Qualifications

• Able to work in a team-oriented environment as a team leader demonstrating skills including coaching, mentoring, team building, collaboration, and conflict management.
• Ability to have difficult conversations with agency and community partners and achieve a positive outcome.
• Ability to multi-task and manage tight deadlines.
• Detail-oriented with strong follow-through, time management, documentation, and organizational skills.
• Sensitivity to issues affecting, and ability to work with, low-income, food insecure populations.
• Excellent verbal and written communication and customer service skills.
• Sensitivity to issues affecting, and ability to work with, low-income, food insecure populations.
• Valid driver's license and access to a reliable personal vehicle, required.
• Experience with Microsoft Office, required.
• Experience with CRM software, like Salesforce, preferred.
• Multiple languages, spoken and written, a plus.
• BA/BS preferred.
• 2+ years’ experience in customer service, community organizing or network development, required.
• Foodservice, food safety, or other directly related work experience, a plus.
• Demonstrates the required digital competencies that result in the effective usage of the full range of digital technologies at GBFB.

Responsibilities

• Identify client barriers to food access, participate in community planning processes, share best practices, and recommend solutions to both partners and GBFB. Ensure the quality of services for food-insecure individuals served through GBFB's agency network by way of initiating regular agency check-ins and informing partners' strategic planning efforts and growth planning sessions as needed.
• Develop and maintain strong relationships with area partners and community stakeholders in an assigned region. Identify opportunities for strategic collaborations and/or partnerships in underserved communities. Maintain GBFB presence at community meetings by sharing pertinent GBFB updates and resources, gaining an understanding of clients' needs and concerns, and bringing information back to the GBFB team.
• Act as an area-specific expert and offer essential support to partners in an assigned region, including order entry, conducting compliance visits, volunteer training, and customer service. Facilitate accurate and timely reporting. Manage agency outreach opportunities, including but not limited to third-party grant recommendations. Respond to regional needs as they relate to enabling, delivery, grant investments, best practices, etc.
• Conduct regular compliance visits with partners in assigned region, document within Salesforce, and create correction plans, escalating compliance and food safety concerns to supervisor, as necessary.
• Plan and implement community engagement projects throughout the year to increase network awareness of Community Investment efforts and available resources.
• Collaborate with the Community Investment team to respond to and incorporate feedback received from member agencies through various network engagement opportunities.
• Coordinate the new member agency application process, evaluate agencies who are interested in GBFB membership, and make recommendations for membership.
• Assist with management of the Community Investment Grant processes and manage check request process to ensure an equitable and efficient program for member agencies.
• Cross-train on supporting direct distribution program sites to ensure adequate coverage of Community Investment team responsibilities and continually support a small number of direct distribution program sites in ordering and reporting requirements.
• Coordinate agency requests for letters of support.
• Maintain food safety certification.
• All other duties as assigned.

Job description

Senior Associate, Community Partnership & Agency Engagement

About The Greater Boston Food Bank Takeda Center for Community Health and Nutrition

The Center for Community Health and Nutrition advances GBFB's mission by strengthening community partnerships, elevating neighbor and agency partner voices, expanding access to nutritious and culturally relevant food, and integrating food with health and community support systems. The Center serves as a bridge between communities, healthcare partners, researchers, and GBFB teams to develop equitable, community-centered solutions that address hunger and improve health outcomes across Eastern Massachusetts.

Position Summary

This role serves as GBFB’s Boston-area expert, providing essential support to member agencies and community partners. The position collaborates with the Community Partnerships & Agency Engagement team to identify opportunities for network input and ensure GBFB’s community efforts are equitable and inclusive.

End date

December 31, 2026

Opportunity type

Job

Category

Programs / Agency Relations / Clients

Job responsibilities

Role & Responsibilities

Identify client barriers to food access, participate in community planning processes, share best practices, and recommend solutions to both partners and GBFB. Ensure the quality of services for food-insecure individuals served through GBFB’s agency network by way of initiating regular agency check-ins and informing partners’ strategic planning efforts and growth planning sessions as needed.
Develop and maintain strong relationships with area partners and community stakeholders in an assigned region. Identify opportunities for strategic collaborations and/or partnerships in underserved communities. Maintain GBFB presence at community meetings by sharing pertinent GBFB updates and resources, gaining an understanding of clients’ needs and concerns, and bringing information back to the GBFB team.
Act as an area-specific expert and offer essential support to partners in an assigned region, including order entry, conducting compliance visits, volunteer training, and customer service. Facilitate accurate and timely reporting. Manage agency outreach opportunities, including but not limited to third-party grant recommendations. Respond to regional needs as they relate to enabling, delivery, grant investments, best practices, etc.
Conduct regular compliance visits with partners in assigned region, document within Salesforce, and create correction plans, escalating compliance and food safety concerns to supervisor, as necessary.
Plan and implement community engagement projects throughout the year to increase network awareness of Community Investment efforts and available resources.
Collaborate with the Community Investment team to respond to and incorporate feedback received from member agencies through various network engagement opportunities.
Coordinate the new member agency application process, evaluate agencies who are interested in GBFB membership, and make recommendations for membership.
Assist with management of the Community Investment Grant processes and manage check request process to ensure an equitable and efficient program for member agencies.
Cross-train on supporting direct distribution program sites to ensure adequate coverage of Community Investment team responsibilities and continually support a small number of direct distribution program sites in ordering and reporting requirements.
Coordinate agency requests for letters of support.
Maintain food safety certification.
All other duties as assigned.

Skills & Qualifications

Able to work in a team-oriented environment as a team leader demonstrating skills including coaching, mentoring, team building, collaboration, and conflict management.
Ability to have difficult conversations with agency and community partners and achieve a positive outcome.
Ability to multi-task and manage tight deadlines.
Detail-oriented with strong follow-through, time management, documentation, and organizational skills.
Sensitivity to issues affecting, and ability to work with, low-income, food insecure populations.
Excellent verbal and written communication and customer service skills.
Sensitivity to issues affecting, and ability to work with, low-income, food insecure populations.
Valid driver’s license and access to a reliable personal vehicle, required.
Experience with Microsoft Office, required.
Experience with CRM software, like Salesforce, preferred.
Multiple languages, spoken and written, a plus.
BA/BS preferred.
2+ years’ experience in customer service, community organizing or network development, required.
Foodservice, food safety, or other directly related work experience, a plus.
Demonstrates the required digital competencies that result in the effective usage of the full range of digital technologies at GBFB.

Medical and Dental coverage are available to all full-time and part-time employees who work a minimum of 30 hours a week and their dependents effective upon hire date.
Life Insurance provided at no cost, including accidental death and dismemberment (AD&D) insurance.
Domestic Partner Insurance
Employer Paid Short Term Disability is provided at no cost to eligible employees and will replace income up to 60%.
Employer Paid Long Term Disability is provided at no cost to eligible employees and pays 60% of base salary should an employee become totally disabled for more than 13 weeks.
Flexible Spending Accounts allow employees to reimburse themselves for certain health care and dependent care with tax-free money from their paycheck.
401(K): New team members are automatically enrolled in the 401(k) on their date of hire and have the option to change the status at any time.

The Greater Boston Food Bank (GBFB) is the engine behind Eastern Massachusetts’ hunger-relief system. As the largest food bank in New England, we fuel a distribution network that provides more than 92 million meals every year to our neighbors across 190 cities and towns. Our work empowers the 1 in 3 Massachusetts residents facing hunger to put healthy food on their tables. A member of the Feeding America network, we are among the largest food banks in the country and work with 600 Agency Partners across Eastern Massachusetts. Through hunger relief, community engagement, research, advocacy, and thought leadership, we have the power to end hunger here.
The Greater Boston Food Bank is an equal opportunity employer, and we work diligently to attract, recruit and retain talented employees with diverse backgrounds who have developed a variety of professional skills and experiences that enhance our organization’s ability to make a real difference in the lives of the people in our community.
Affirmative Action/EEO Statement
GBFB provides equal employment opportunities to all Team Members and applicants for employment without regard to race, creed, color, religion, national origin, citizenship status, gender, sexual orientation, marital status, age, disability, handicap, genetic information, protected veteran status or any other characteristic protected by applicable federal, state, and local laws. This applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.
You have the power to help end hunger here. Join us.