SA Community Partnerships & Agency Engagement

The Greater Boston Food Bank, Inc.; Boston (MA); Hybrid; USD 55,000 - 65,000; Full time

Job summary

The Greater Boston Food Bank, Inc. in Boston, MA is seeking a Senior Associate of Community Partnerships & Agency Engagement.

This full-time, hybrid role focuses on strengthening relationships with agencies, planning community initiatives, and advancing equitable access to nutritious food across Eastern Massachusetts. The position reports to the Senior Manager of Community Partnerships and Agency Engagement.

Qualifications

• 2+ years’ experience in customer service, community organizing or network development.
• Valid driver’s license and access to a reliable personal vehicle.
• Experience with Microsoft Office; CRM experience preferred (Salesforce).
• Multilingual abilities are a plus.

Responsibilities

• Identify client barriers to food access and support network planning with GBFB partners.
• Develop and maintain relationships with area partners and community stakeholders.
• Assist with order entry, compliance visits, volunteer training, and reporting.
• Coordinate agency outreach and grant-related activities.
• Maintain food safety certification and support distribution sites.

Skills

Team leadership

Communication

Time management

Detail oriented

Driver's license

Microsoft Office

Salesforce

Multilingual

Customer service

Food safety

Education

BA/BS preferred

Tools

Salesforce

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Senior Associate, Community Partnerships & Agency Engagement

Regular Full Time Boston, MA, US

Salary Range: $26.74 To $28.00 Annually

Job Title:

Senior Associate of Community Partnerships and Agency Engagement

Reports to:

Senior Manager of Community Partnerships and Agency Engagement

Supervisory Position:

No

Position Status:

Full Time

Travel Required:

Yes

Hybrid:

Yes

About The Greater Boston Food Bank Takeda Center for Community Health and Nutrition

The Center for Community Health and Nutrition advances GBFB's mission by strengthening community partnerships, elevating neighbor and agency partner voices, expanding access to nutritious and culturally relevant food, and integrating food with health and community support systems. The Center serves as a bridge between communities, healthcare partners, researchers, and GBFB teams to develop equitable, community-centered solutions that address hunger and improve health outcomes across Eastern Massachusetts.

Position Summary

This role serves GBFB’s Boston-area expert, providing essential support to member agencies and community partners. The position collaborates with the Community Partnerships & Agency Engagement team to identify opportunities for network input and ensure GBFB’s community efforts are equitable and inclusive.

Role & Responsibilities

• Identify client barriers to food access, participate in community planning processes, share best practices, and recommend solutions to both partners and GBFB. Ensure the quality of services for food insecure individuals served through GBFB’s agency network by way of initiating regular agency check-ins and informing partners’ strategic planning efforts and growth planning sessions as needed.
• Develop and maintain strong relationships with area partners and community stakeholders in an assigned region. Identify opportunities for strategic collaborations and/or partnerships in underserved communities. Maintain GBFB presence at community meetings by sharing pertinent GBFB updates and resources, gaining an understanding of clients’ needs and concerns, and bringing information back to GBFB team.
• Act as an area specific expert and offer essential support to partners in an assigned region including order entry, conducting compliance visits, volunteer training, and customer service. Facilitate accurate and timely reporting. Manage agency outreach opportunities, including but not limited to third-party grant recommendations. Respond to regional needs as they relate to enabling, delivery, grant investments, best practices, etc.
• Conduct regular compliance visits with partners in assigned region, document within Salesforce, and create correction plans escalating compliance and food safety concerns to supervisor, as necessary.
• Plan and implement community engagement projects throughout the year to increase network awareness of Community Investment efforts and available resources.
• Collaborate with the Community Investment team to respond to and incorporate feedback received from member agencies through various network engagement opportunities.
• Coordinate the new member agency application process, evaluate agencies who are interested in GBFB membership, and make recommendations for membership.
• Assist with management of the Community Investment Grant processes and manage check request process to ensure an equitable and efficient program for member agencies.
• Cross-train on supporting direct distribution program sites to ensure adequate coverage of Community Investment team responsibilities and continually support a small number of direct distribution program sites in ordering and reporting requirements.
• Coordinate agency requests for letters of support.
• Maintain food safety certification.
• All other duties as assigned.

Skills & Qualifications

• Able to work in a team-oriented environment as a team leader demonstrating skills including coaching, mentoring, team building, collaboration, and conflict management.
• Ability to have difficult conversations with agency and community partners and achieve a positive outcome.
• Ability to multi-task and manage tight deadlines.
• Detail-oriented with strong follow-through, time management, documentation, and organizational skills.
• Sensitivity to issues affecting, and ability to work with, low-income, food insecure populations.
• Excellent verbal and written communication and customer service skills.
• Sensitivity to issues affecting, and ability to work with, low-income, food insecure populations.
• Valid driver’s license and access to a reliable personal vehicle, required.
• Experience with Microsoft Office, required.
• Experience with CRM software, like Salesforce, preferred.
• Multiple languages, spoken and written, a plus.
• BA/BS preferred.
• 2+ years’ experience in customer service, community organizing or network development, required.
• Foodservice, food safety, or other directly related work experience, a plus.
• Demonstrates the required digital competencies that result in the effective usage of the full range of digital technologies at GBFB.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work in an office environment.
• Ability to sit for up to 3 hours at a time.
• Ability to lift up to 25 pounds with or without assistance.
• Ability the use of hands for simple grasping and fine manipulations.
• Ability to travel based on business needs.

Work Location

• Hybrid: This role follows a hybrid schedule working in accordance with GBFB’s hybrid work policy on the team’s designated days. This schedule is subject to change based on the organization’s mission to end hunger.