Manager of Local Food Donors

The Greater Boston Food; Boston (MA); On-site; USD 62,000 - 63,000; Full time

Job summary

The Greater Boston Food Bank (GBFB) is seeking a Manager of Local Food Donors in Boston, MA. This position oversees GBFB's local retail donation program, building relationships with hundreds of donors and Partner Agencies to maximize donated food and support GBFB metrics.

Responsibilities include managing donor accounts, analyzing data for trends, delivering donor training, and ensuring data integrity in CRM and ERP systems.

Qualifications

• Bachelor’s Degree required.
• 3 to 5 years of related experience with high-quality customer service and relationship building.
• Professional demeanor with excellent organizational, prioritization, attention to detail, written and oral communication, and interpersonal skills.
• Demonstrated ability to analyze, deduce, and solve problems.
• Demonstrated ability to manage and resolve conflicts.
• Ability and willingness to travel within Massachusetts with valid MA driver’s license and personal vehicle.
• Fluency in English required; bilingual or multilingual skills a plus.

Responsibilities

• Manage GBFB's Retail Donation Program servicing more than 400 donors and 200 Partner Agencies.
• Cultivate and strengthen relationships with current, lapsed, and prospective retail donors to secure food donations, drive donor retention, and identify opportunities for donation growth.
• Establish and communicate donation goals with local donors, monitor performance against targets, and develop strategies to recognize donor engagement and growth.
• Identify, acquire, and manage new donor accounts by establishing relationships, arranging site visits, and communicating our mission.
• Analyze relevant data to identify trends, facilitate informed donation decisions and provide excellent service to the GBFB network.
• Establish a local donor site visit plan, establishing clear objectives and desired outcomes for each engagement.
• Deliver training and guidance to retail donor personnel on GBFB program guidelines, food safety requirements, and best practices for maximizing food recovery.
• Oversee the accuracy, integrity, and timely maintenance of donor and donation data in Salesforce CRM and NetSuite, leveraging these systems to support program management and reporting.
• Document interactions with agencies through Salesforce using cases and tasks to ensure effective resolution of issues.
• Lead the timely resolution of inquiries, concerns, and operational issues raised by retail partners and Partner Agencies, coordinating as needed to ensure effective outcomes.
• Collaborate with GBFB Transportation team to coordinate logistics when needed.
• Collaborate with the Community Impact team to establish a process for managing and collaborating with Partner Agencies participating in the Retail Donation Program.
• Collaborate with GBFB Communications team to recognize donors where applicable.
• Represent GBFB professionally; maintain positive public relations and exceptional customer service.
• Assist the management of relationships with 3rd party food rescue partners to acquire food on GBFB's behalf.
• All other duties as assigned.

Skills

Customer service

Relationship building

Communication

Problem solving

Conflict resolution

Teamwork

Travel within MA

English fluency

Education

Bachelor’s Degree

Tools

Salesforce

NetSuite

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Manager of Local Food Donors

Regular Full Time Boston, MA, US

6 days ago Requisition ID: 1286

Salary Range: $61,559.00 To $63,405.00 Annually

Reports To: Senior Manager of Food Acquisition

FLSA Classification: Exempt (Salary)

Travel Required: Yes

Hybrid: No

Position Summary:

The Manager of Local Food Donors is responsible for the oversight of The Greater Boston Food Bank's (GBFB) local food retail donation program by developing relationships and partnerships with existing and prospective food donors. The Manager of Local Food Donors is focused on maximizing donated food pounds and prospects for GBFB's Partner Agencies to achieve GBFB metrics and help achieve our mission to End Hunger Here. The Manager of Local Food Donors achieves this by implementing strategies to scale retail donations and food recovery efforts.

Role & Responsibilities:

• Manage GBFB's Retail Donation Program servicing more than 400 donors and 200 Partner Agencies.
• Cultivate and strengthen relationships with current, lapsed, and prospective retail donors to secure food donations, drive donor retention, and identify opportunities for donation growth.
• Establish and communicate donation goals with local donors, monitor performance against targets, and develop strategies to recognize donor engagement and growth.
• Identify, acquire, and manage new donor accounts by establishing relationships, arranging site visits, and communicating our mission.
• Analyze relevant data to identify trends, facilitate informed donation decisions and provide excellent service to the GBFB network.
• Establish a local donor site visit plan, establishing clear objectives and desired outcomes for each engagement.
• Deliver training and guidance to retail donor personnel on GBFB program guidelines, food safety requirements, and best practices for maximizing food recovery.
• Oversee the accuracy, integrity, and timely maintenance of donor and donation data in Salesforce CRM and NetSuite, leveraging these systems to support program management and reporting.
• Document interactions with agencies through Salesforce using cases and tasks to ensure effective resolution of issues.
• Lead the timely resolution of inquiries, concerns, and operational issues raised by retail partners and Partner Agencies, coordinating as needed to ensure effective outcomes.
• Collaborate with GBFB Transportation team to coordinate logistics when needed.
• Collaborate with the Community Impact team to establish a process for managing and collaborating with Partner Agencies participating in the Retail Donation Program.
• Collaborate with GBFB Communications team to recognize donors where applicable.
• Represent GBFB professionally; maintain positive public relations and exceptional customer service.
• Assist the management of relationships with 3rd party food rescue partners to acquire food on GBFB's behalf.
• All other duties as assigned.

Skills & Qualifications:

• Bachelor’s Degree required.
• 3 to 5 years of related experience, with demonstrated success providing high-quality customer service and experience building and fostering strong professional relationships.
• Must possess a professional demeanor along with excellent organizational skills, prioritization skills, attention to detail, written and oral communication skills, and interpersonal skills.
• Demonstrated ability to analyze, deduce, and solve problems.
• Demonstrated ability to effectively manage and resolve conflicts.
• Ability and willingness to travel within Massachusetts to meet with donors and agencies, including having a valid Massachusetts driver's license and personal vehicle.
• Ability to address issues and work positively, respectfully and professionally with people of diverse experiences and backgrounds.
• Proven ability to work in a team-oriented environment as well as independently.
• Fluency in English required: bilingual or multilingual skills a plus.
• Proficiency in Microsoft Office Suite, CRM databases (Salesforce a plus), and ERP systems (NetSuite a plus).
• Genuine appreciation of GBFB's mission and the ability to communicate it.
• Demonstrates the required digital competencies that result in the effective usage of the full range of digital technologies at GBFB.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work in an office environment.
• Ability to sit for up to 3 hours at a time.
• Ability to lift up to 25 pounds with or without assistance.
• Ability to use hands for simple grasping and fine manipulations.
• Ability to travel based on business needs.

Onsite: This role follows a fully in-person and on-site schedule. This means incumbents in this role will be required to work each workday from an assigned office work location, including GBFB headquarters (70 South Bay Ave) and possibly any other work-related sites.

Affirmative Action/EEO Statement:

GBFB provides equal employment opportunities to all Team Members and applicants for employment without regard to race, creed, color, religion, national origin, citizenship status, gender, sexual orientation, marital status, age, disability, handicap, genetic information, protected veteran status or any other characteristic protected by applicable federal, state, and local laws. This applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.

No Team Member or applicant will be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged in or may engage in any of the following: (1) filing a complaint of employment discrimination; (2) assisting or participating in an investigation, compliance review, hearing, or any other activity related to the administration of any federal, state or local law requiring equal opportunity; (3) opposing any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercising any other right protected by any federal, state or local law requiring equal opportunity.