Donor Growth & Community Engagement Specialist

Goodwill Houston

Houston (TX)

On-site

USD 17,000 - 25,000

Full time

6 days ago

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Job summary

Goodwill Houston is seeking a Donor Acquisition Specialist to greet donors, process donations, and provide excellent service at an Attended Donation Center. You will follow GRATIS procedures and help sort donations, issue receipts, and support transportation and safety.

This non-exempt, full-time role requires flexibility, reliability, and a team-oriented approach to supporting community programs. The position emphasizes donor engagement, accurate donation records, and adherence to GWH policies

Qualifications

Minimum Qualifications: Previous customer service experience preferred.
Ability to communicate and interact well with a variety of personality types.
Excellent customer service skills.
Retail sales experience preferred.
High school diploma or equivalent preferred.
Ability to work a flexible schedule.
Must have reliable transportation.

Responsibilities

Greet each donor and accept donations with a cheerful disposition.
Perform GRATIS steps when accepting donations: GREET, RECEIPT, ASSIST, THANK, INVITE, SORT.
Provide excellent customer service and invite donors to return.
Collect donations using donation carts and sort into categories.
Maintain accurate records of donations and issue receipts.
Communicate clearly with the manager, Transportation Department, and leadership.
Assist with keeping production supplies available and loading/unloading donations as needed.
Assist with security and safety of team members and property.
Perform janitorial duties as needed.