Donor Experience Specialist

Goodwill Industries of Houston; Texas; On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill Industries of Houston is hiring a Donation Center Attendant to greet donors, process donations, and issue receipts following GWH guidelines. You will sort consignments, maintain clean work areas, and deliver outstanding donor service to encourage repeat visits.

Flexibility, reliable transportation, and the ability to lift up to 40 lbs are required. The role supports ADC operations, including loading donations and coordinating with leadership to ensure safety and efficiency in a dynamic

Qualifications

• Previous customer service experience is preferred.
• Ability to communicate and interact well with a variety of personality types.
• Retail sales experience is preferred.
• High school diploma or equivalent preferred.
• Ability to work a flexible schedule.
• Must have reliable transportation.

Responsibilities

• Greet donors and accept donations with a cheerful disposition.
• Perform GRATIS steps during donation intake: Greet, Receipt, Assist, Thank, Invite, Sort.
• Provide excellent customer service and invite donors to return.
• Collect donations using carts and sort into categories.
• Maintain accurate donation records and issue receipts.

Skills

Customer service

Communication

Flexible schedule

Reliable transportation

Education

High school diploma or equivalent

Job description

Goodwill Industries of Houston is hiring a Donation Center Attendant to greet donors, process donations, and issue receipts following GWH guidelines. You will sort consignments, maintain clean work areas, and deliver outstanding donor service to encourage repeat visits.

Flexibility, reliable transportation, and the ability to lift up to 40 lbs are required. The role supports ADC operations, including loading donations and coordinating with leadership to ensure safety and efficiency in a dynamic