Donor Engagement Specialist

Goodwill Houston; Houston (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Goodwill Houston is seeking a Donor Acquisition Specialist to deliver outstanding donor service at an Attended Donation Center. You will greet donors, process donations using the GRATIS steps, and ensure efficient operations with accurate records.

You will also assist with loading, unloading, and categorizing donations, while maintaining safety and cleanliness. Strong communication and flexibility are essential for success.

Qualifications

• Previous customer service experience is preferred.
• Ability to communicate and interact well with a variety of personality types.
• Poses excellent customer service skills.
• Retail sales experience is preferred.
• High school diploma or equivalent preferred.
• Ability to work a flexible schedule.
• Must have reliable transportation.

Responsibilities

• Greet each donor to accept donations with a cheerful and pleasant disposition.
• Perform GRATIS when accepting donations: GREET, RECEIPT, ASSIST, THANK, INVITE, SORT.
• Provide excellent customer service, show appreciation to donors, and invite them to return.
• Collect donations using donation carts and sort them into categories.
• Maintain accurate records of donations and issue donation receipts.
• Communicate clearly with the manager, Transportation Department, and leadership.
• Assist with loading/unloading donations and equipment as needed.
• Help with security and safety of team members and property.
• Perform necessary janitorial work.
• Performs other duties as assigned by management.

Skills

Customer service

Communication

Retail sales

Interpersonal skills

Education

High school diploma or equivalent

Job description

Goodwill Houston is seeking a Donor Acquisition Specialist to deliver outstanding donor service at an Attended Donation Center. You will greet donors, process donations using the GRATIS steps, and ensure efficient operations with accurate records.

You will also assist with loading, unloading, and categorizing donations, while maintaining safety and cleanliness. Strong communication and flexibility are essential for success.