Donor Experience & Acquisition Specialist

Goodwill Houston; Houston (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

Goodwill Houston seeks a Donor Acquisition Specialist to deliver exceptional donor service at an Attended Donation Center (ADC), performing the GRATIS steps and processing donations with care. You will greet donors, provide receipts, sort donations, and help maintain safety and efficiency in a fast-paced environment.

Responsibilities include accurate donation records, strong communication with the manager and Transportation Department, and assisting with loading, unloading, and janitorial tasks

Qualifications

• Previous customer service experience is preferred.
• Ability to communicate clearly with diverse personalities.
• Retail sales experience is preferred.
• High school diploma or equivalent preferred.
• Ability to work a flexible schedule.
• Must have reliable transportation.

Responsibilities

• Greet each donor with a cheerful disposition when accepting donations.
• Perform GRATIS steps: GREET, RECEIPT, ASSIST, THANK, INVITE, SORT.
• Provide excellent customer service and invite donors to return.
• Collect and sort donations into categories; maintain donation receipts.
• Communicate with supervisor and Transportation Department as needed.
• Assist with loading/unloading donations and maintaining safety and cleanliness.
• Participate in training and adhere to all policies and safety rules.

Skills

Customer service

Communication

Retail sales

Flexible schedule

Reliable transportation

Education

High school diploma or equivalent

Job description

Goodwill Houston seeks a Donor Acquisition Specialist to deliver exceptional donor service at an Attended Donation Center (ADC), performing the GRATIS steps and processing donations with care. You will greet donors, provide receipts, sort donations, and help maintain safety and efficiency in a fast-paced environment.

Responsibilities include accurate donation records, strong communication with the manager and Transportation Department, and assisting with loading, unloading, and janitorial tasks