Donor Experience & Donations Specialist

Goodwill Industries of Houston; Houston (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

Goodwill Houston is seeking staff to provide excellent donor service at an Attended Donation Center. You will accept donations, perform the GRATTIS procedures, sort donations, and maintain accurate records. The role involves assisting with loading/unloading, ensuring safety, and coordinating with management and the Transportation Department.

The position requires strong communication and customer service, with a flexible schedule and a commitment to the mission of Goodwill Houston.

Qualifications

• Previous customer service experience preferred.
• Ability to communicate and interact well with a variety of personality types.
• Retail sales experience preferred.

Responsibilities

• Greet donors and accept donations with a cheerful and pleasant disposition.
• Perform GRATIS steps when accepting donations: Greet, Receipt, Assist, Thank, Invite, Sort.
• Provide excellent customer service and invite donors to return.
• Collect and sort donations into categories; maintain accurate donation records and issue receipts.
• Communicate clearly with the supervisor and Transportation Department.
• Assist with loading/unloading donations and supplies; help with safety and janitorial duties.
• Report incidents and injuries promptly; participate in training as needed.

Skills

Customer service experience

Communication skills

Retail sales experience

Education

High school diploma or equivalent

Job description

Goodwill Houston is seeking staff to provide excellent donor service at an Attended Donation Center. You will accept donations, perform the GRATTIS procedures, sort donations, and maintain accurate records. The role involves assisting with loading/unloading, ensuring safety, and coordinating with management and the Transportation Department.

The position requires strong communication and customer service, with a flexible schedule and a commitment to the mission of Goodwill Houston.